social media customer service

In a rare departure, airlines trump other companies in customer service via Facebook [INFOGRAPHIC]

October 23, 2012 By Sean O'Neill Leave a Comment

social media airlines facebook customer service

An analysis finds that airlines addressed 69% of customer comments on airline Facebook pages, a higher rate than for any other industry sector.

Filed Under: News Tagged With: airline, facebook, Facebook page, Facebook pages, social media, social media customer service, social media marketing, social media monitoring, social media strategy

eLong in huge China online shift with echoes of Expedia-Google problem

May 21, 2012 By Dennis Schaal 2 Comments

eLong, Expedia’s online travel agency subsidiary in China, has carried out a very substantial shift to online hotel bookings in the past year.

Filed Under: News Tagged With: baidu, elong, expedia, fairsearch, flash sales, Google, hotels, Mobile, online adoption, qunar, Qzone, social media, social media customer service, vouchers

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