Lots of buzz words kicking about in Thomas Cook’s announcement of a 24/7 rapid response social media listening lab
Facebook fans voice support after Luton Airport bad taste pic apology
March 15, 2013 By Leave a Comment
London Luton Airport has taken a drubbing in the UK press this week for posting a picture of a Chicago air crash incident on its Facebook page
Invasion of the privacy snatchers: How social media monitoring impacts consumer relationships [INFOGRAPHIC]
February 20, 2013 By 10 Comments
Privacy is a hot-button issue these days – consumers are increasingly uncomfortable with the level of access the world has to their information, and those accessing said information are eager to keep the info flow coming.
