The Tnooz social life on Facebook [INFOGRAPHIC]

Tnooz Facebook Insight

At Tnooz, we are obsessed with our back-end engines (yes, lets keep it plural). In addition to the time spent in writing articles, we look at how our content performs in the wider web through analytics.

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Invasion of the privacy snatchers: How social media monitoring impacts consumer relationships [INFOGRAPHIC]

ShouldCompaniesRespond

Privacy is a hot-button issue these days – consumers are increasingly uncomfortable with the level of access the world has to their information, and those accessing said information are eager to keep the info flow coming.

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In a rare departure, airlines trump other companies in customer service via Facebook [INFOGRAPHIC]

social media airlines facebook customer service

An analysis finds that airlines addressed 69% of customer comments on airline Facebook pages, a higher rate than for any other industry sector.

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VisitBritain taps Visible Technologies to monitor social media during London 2012

twitter social media flickr visible technologies

VisitBritain has decided to check the pulse of conversations on these social networks by using social media monitoring tools from Visible Technologies.

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Airlines with the most followers on Twitter and why it matters

speech bubbles

Twitter is now a key channel for airlines to communicate with their customers

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TrustYou attracts $5M in funding and acquires partner ReviewAnalyst

trustyou

Social media monitoring firm TrustYou picked up $5 million in funding and recently crowned “strategic partner” ReviewAnalyst, too.

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