
What a year this is turning out to be for Qantas. In June, the Chilean ashcloud crisis affected many of their flights for an extended period.

What a year this is turning out to be for Qantas. In June, the Chilean ashcloud crisis affected many of their flights for an extended period.

If industrial unrest wasn’t bad enough, Qantas is now being widely criticized for its social media efforts during the recent 48-hour shutdown.

Qantas is slowly putting its fleet of aircraft back in the air after a chaotic 48 hours during which every international and domestic service was suspended.

Australian airline Qantas has grounded its entire domestic and international fleet, throwing down an unprecedented gauntlet in front of those involved in a long running industrial dispute.
Behind the now extremely bitter war between British Airways and the Unite trade union representing unhappy cabin crew is an increasingly fierce web campaign.
British Airways has unveiled new functionality for the mobile version of its website allowing customers to change their booking to another flight.
British Airways is starting to suffer the medium to long-term effects of its ongoing dispute with cabin crew, not least in the amount of traffic its website receives from metasearch engines.

Banish how it used to be carried out – travel inspiration and searching for products has changed immeasurably as consumers find new ways of finding the perfect trip.

Do you understand the true costs of travel payments, how to reduce your exposure to credit card fraud and surcharges or how virtual cards work?

Discussing recent hot topics such as the TripAdvisor-Jetsetter acquisition, hotel wifi, Wordpress and hotels, mobile design and user experience.

Ancillary services are here to stay, so how do travel companies and airlines develop their technology and relationships so that merchandising can work for everyone?
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