What a year this is turning out to be for Qantas. In June, the Chilean ashcloud crisis affected many of their flights for an extended period.
How Qantas REALLY used social media during the aircraft grounding
November 10, 2011 By Leave a Comment
Social media gurus should give Qantas a break
November 1, 2011 By 9 Comments
If industrial unrest wasn’t bad enough, Qantas is now being widely criticized for its social media efforts during the recent 48-hour shutdown.
Qantas ordered to resume flights and resolve dispute, systems already back on track
October 31, 2011 By Leave a Comment
Qantas is slowly putting its fleet of aircraft back in the air after a chaotic 48 hours during which every international and domestic service was suspended.
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Qantas grounds flights, industry gasps, technology tries to catch up
October 29, 2011 By 2 Comments
Australian airline Qantas has grounded its entire domestic and international fleet, throwing down an unprecedented gauntlet in front of those involved in a long running industrial dispute.
Unite digging in with a brutal web war against British Airways
May 20, 2010 By 4 Comments
Behind the now extremely bitter war between British Airways and the Unite trade union representing unhappy cabin crew is an increasingly fierce web campaign.
With remarkable timing, British Airways launches flight switch tool for mobile site
March 16, 2010 By 3 Comments
British Airways has unveiled new functionality for the mobile version of its website allowing customers to change their booking to another flight.
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TravelSupermarket says clicks to British Airways flights dropped by 20% as strike threat loomed
February 22, 2010 By Leave a Comment
British Airways is starting to suffer the medium to long-term effects of its ongoing dispute with cabin crew, not least in the amount of traffic its website receives from metasearch engines.
