TrustYou plugs global review index into GDS workflow

TrustYou

Travel agents seeking insights into potential properties for customers are often left to search the Internet far and wide to glean perspective on a particular property, a challenge which has been directly addressed by reputation managers TrustYou with their newest product.

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What is the ROI of your (expensive) kids? Should be the same as your hotel guests

child money

What is the ROI of your kids? And let’s be clear, they cost an absolute fortune these days. So, this recent Mother’s Day got me to thinking about this very question.

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At the sharp end of hotel revenue and reputation management in India

Revenue

A few weeks back, I spoke at a conference organized by Travelclick and IDeaS in Mumbai, primarily about how social media and online reviews are changing the landscape of hotel revenue management.

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The SCAN – Traveldoo partners with EAN, Passkey bookings grow 40% and more news

Traveldoo partners with Expedia Affiliate Network

Travel tech news from Limo.Travel, Group Travel Odyssey, Traveldoo, Expedia Affiliate Network, AirAsia, SITA and more.

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Secret sauce for increasing guest satisfaction in hotels: Common sense

rocket science

I’ve always been a big fan of common sense – indeed, everyone should be, right?

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The SCAN – Apple streetview patent, Kayak turns profit, IHG inventory in Ctrip and more travel tech news

Apple Streetviw Patent

The SCAN – Apple streetview patent, Kayak turns profit, IHG inventory in Ctrip and more travel tech news.

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Black(mail?) cards are not welcome at hotels

reviewercard

Not deliberately trying to be controversial but the customer is always right, unless they are dead wrong.

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Hi-tech is not a reason to sideline high-touch – a lesson for the travel industry from a shoe seller

shoes beach

I recently sat on a panel addressing destination marketers about just that: destination marketing today and tomorrow.

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Giving a new definition to SEO in the hotel industry

hotel reception sweets

Most hotels are heavily focused on SEO. It’s the way to stay ahead of the pack, come up higher in search and stand out from the crowd. You know the drill.

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Top hotel guest rants and raves in 2012, based on survey of 1 million comments

trustyou hotel reviews raves tnooz

A TrustYou study of 1 million hotel comments reveals what travelers are saying and how to stay ahead of the complaint curve.

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