
The industry hears constantly about how Gen-Y thinks about communication and, therefore, engagement with one another and brands in a different way.

The industry hears constantly about how Gen-Y thinks about communication and, therefore, engagement with one another and brands in a different way.

Social media consultant and strategist (not a guru!) Erik Qualman has always taken a step back to look at some of the wider implications of the world’s deep dive into social media.

This week I was invited to participate on a panel looking at social media in travel, as part of the Arabian Travel Market in Dubai.

Maintaining a social media strategy is not only about scheduling tweets and replying to mentions. Rather, social media marketing is a living process in which each component is connected to the others.

In the ongoing evolution of social media in 2012, people’s behavior in social and mobile matured to a point where the first thing they do when they wake up in the morning is check Facebook on their phone.

By parsing the millions of travel mentions on social media, Suggestme.com curates an algorithmically-organized view of a city.

It’s not just the youngsters, adults have given into the social media temptation and have signed up for Facebook and created Twitter accounts.

Listening to various panels at a recent event, I noticed many expressed a “wait and see” attitude about social media. Perhaps this reflects the reality that social media is still in its infancy.

Lots of buzz words kicking about in Thomas Cook’s announcement of a 24/7 rapid response social media listening lab

Banish how it used to be carried out – travel inspiration and searching for products has changed immeasurably as consumers find new ways of finding the perfect trip.

Do you understand the true costs of travel payments, how to reduce your exposure to credit card fraud and surcharges or how virtual cards work?

Discussing recent hot topics such as the TripAdvisor-Jetsetter acquisition, hotel wifi, Wordpress and hotels, mobile design and user experience.

Ancillary services are here to stay, so how do travel companies and airlines develop their technology and relationships so that merchandising can work for everyone?
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