Behind the now extremely bitter war between British Airways and the Unite trade union representing unhappy cabin crew is an increasingly fierce web campaign.
British Airways has unveiled new functionality for the mobile version of its website allowing customers to change their booking to another flight.
Are you a online travel agency, tour operator, or traditional travel agency with responsibility for travel booking?
Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.
The business travel sector is embracing apps, mobile web, micro-management and virtual concierge systems – but what is the best strategy and how do you implement it?
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