Landmark stat for Southwest after the airline continued its dominance of the web amongst US carriers, securing double the amount of traffic traffic of its nearest rival.
Southwest has double the web traffic of Delta – Top US travel websites, February 2013
March 19, 2013 By Leave a Comment
Big Data – how airlines should use it more effectively to boost ancillary revenue
February 21, 2013 By 36 Comments
As we all know, the airline industry today is extremely interested in two major trends – Big Data and ancillary revenue.
Southwest shows airline rivals who is the daddy – Top US travel websites, January 2013
February 19, 2013 By 4 Comments
After seeing its lead narrow at the top of the most popular airline websites in the US in recent months, Southwest has returned to form and pushed ahead of its rival carriers.
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Will airlines step up and provide a better hotel booking experience?
November 7, 2012 By 10 Comments
90% of consumers would book hotels through airline websites if they found the offers “compelling and convenient.” This is a big IF, especially when looking at many of the current hotel booking experiences on airline websites
Travel dreamers beware: Fake Instagram accounts offering free flights
November 6, 2012 By 2 Comments
Fake Instagram accounts have been created for JetBlue, American Airlines, and Delta Airlines, some garnering thousands of follows.
Sabre latest to suffer reservation system outage, major airlines and hotel GDS hit
September 12, 2012 By Leave a Comment
Sabre Travel Network has joined the ranks of travel technology providers blamed for major system outages in 2012 after its reservation platform collapsed for hours yesterday.
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The Scan: HotelTonight hits 3 million downloads and other news
August 29, 2012 By Leave a Comment
The last-minute hotel booking app expands to ten new destinations in the US and the UK, and more items in our roundup of the stories that are making news and driving opinion on 29 August.
Morning Scan: Amex’s Orbitz-run booking engine launches, United pivots its blog, and more
August 21, 2012 By 2 Comments
American Express and Orbitz team up to create a booking engine, United Airlines is shifting the focus of a blog it created this spring when shifting to a unified tech platform, and more items in our roundup of the stories that are making news and driving opinion on 21 August.
United Airlines draws criticism for misplacing 10-year-old unaccompanied minor
August 14, 2012 By 4 Comments
Amidst a celebratory social media backdrop of Olympians returning home, a story of a misplaced child has put United Airlines back in the hotseat.
United might not break guitars any more but it does upset war veterans
July 23, 2012 By 2 Comments
Oh, how the industry watched and learned as United Airlines fell victim to customer power back in 2009 over the infamous United Breaks Guitars fiasco.
