FACT-Finder, a website usability specialist based in Germany, has devised what it claims could be a system to see off the threat of Google in travel search.
Travel tech company answers Google threat with better usability and semantic focus
December 5, 2011 By 3 Comments
Examining new accessibility standards for travel websites and self-service kiosks
September 27, 2011 By Leave a Comment
The US Department of Transportation is proposing to implement a series of new rules around accessibility to air travel information.
Generation Y expects travel sites to load in two seconds
June 14, 2010 By 13 Comments
Terrifying research released today showing that younger web users are increasingly impatient over the speed in which travel sites take to fully load.
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Customer service remains poor as study shakes out the top 45 UK travel websites
March 31, 2010 By 2 Comments
Travel websites are generally failing when it comes to customer service and helping users with problems online – but luckily other parts of the user experience are looking up.
Travel websites second to media companies for ease-of-use
January 20, 2010 By 3 Comments
A survey which may surprise many at the sharp end of usability and web design has found travel sites ranking behind only news and media sites for overall usability by consumers.
The poll by usability agency Webcredible of 1,000 consumers (around 40% US, 40% UK, 20% RotW) revealed just 9% found travel sites difficult to use, 2% behind news and media sites.
Languishing in last place were government and local authority websites with 34% of respondents slamming the sector’s range of websites for ease-of-use.
