More on 2013: Seamless integration, share-of-wallet and the single truth [VIDEO]

See into 2013

Tnooz chased down travel executives from many corners of the travel industry at this year’s PhoCusWright, for their 2013 predictions. This is the resulting video, including some of this writer’s own predictions.

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Lexee follows Apple’s Siri and lets non-developers add speech-enabled assistants to apps

lexee-angel-voice-speech-app

Today Angel, a maker of customer experience management software, has unveiled Lexee, a speech-enabled assistant, which can be embedded in apps by non-developers. It’s a sign that it’s becoming easier to enable voice-based communication into travel and other apps.

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Does Siri kiss and tell?

Romance

You are on a business trip and you speak into your iPhone, using its Siri voice search or dictation functionality, to send a message to your lover or to search for a clandestine place to meet.

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Seventeen mistakes hotels make with travel review websites

review geek

It surprises me that many hoteliers do nothing with review sites. Even if all the reviews are positive, there should still be some level of management response.

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Step aside Siri, virtual rivals Lisa, Eva and Anna coming to a smartphone near you

customer service3

Apple’s acquisition of Siri last year, and its launch as part of the iPhone 4S release, has done wonders for the profile of virtual assistants and their potential for the travel space.

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