News in social media spreads fast, meaning we continuously remind our customers of the implications this can have on both customer service and crisis management for airlines.
Lessons learned in social media: How Vueling should have dealt with the hijack that never was
August 30, 2012 By 4 Comments
Airlines: Under-investing in technology because every carrier is doing the same
June 26, 2012 By 1 Comment
I’m a frequent flier and I’ve written in the past about how hard it is to consistently differentiate the air travel experience to the point where passengers are willing to pay more to fly on a particular brand.
Vueling opts for CarTrawler for car hire system
December 5, 2010 By 1 Comment
Dublin-based CarTrawler is working with Spain’s fast growing budget airline Vueling to provide car search facilities on and offline.
