Hotels should insist on guests filling out surveys while still on the property so that owners have a chance to respond to problems before guests write user reviews.
With travel spending in the United States back to pre-recession levels (up 6% this year to $293 billion), savvy travel brands are moving beyond revenue recovery to nurturing long-term growth prospects.
FairSearch is keeping up the pressure on Google, turning over a white paper blasting Google’s search-engine and advertising practices to 50 US attorneys general.
What steps should hotels take to align business and technology objectives? The answer is easy — hire an “IT pathfinder.”