Hotels should insist on guests filling out surveys while still on the property so that owners have a chance to respond to problems before guests write user reviews.
Hotels call it online reputation management, but Market Metrix calls it too little, too late
November 14, 2012 By 4 Comments
Mission Millennials: capturing a lucrative cohort for life
August 6, 2012 By 7 Comments
With travel spending in the United States back to pre-recession levels (up 6% this year to $293 billion), savvy travel brands are moving beyond revenue recovery to nurturing long-term growth prospects.
FairSearch takes its Google case to 50 attorneys general
October 11, 2011 By Leave a Comment
FairSearch is keeping up the pressure on Google, turning over a white paper blasting Google’s search-engine and advertising practices to 50 US attorneys general.
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Amadeus report: Wanted – IT pathfinders to sort out hotel technology
June 9, 2011 By 1 Comment
What steps should hotels take to align business and technology objectives? The answer is easy — hire an “IT pathfinder.”
