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	<title>Tnooz&#187; WorldMate</title>
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						<item>
		<title>Positives and negatives for travel managers with mobile trip management</title>
		<link>http://www.tnooz.com/2011/10/07/mobile/positives-and-negatives-for-travel-managers-with-mobile-trip-management/</link>
		<comments>http://www.tnooz.com/2011/10/07/mobile/positives-and-negatives-for-travel-managers-with-mobile-trip-management/#comments</comments>
		<pubDate>Fri, 07 Oct 2011 11:32:47 +0000</pubDate>
		<dc:creator>Daniele Beccari</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[ACTE]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[app]]></category>
		<category><![CDATA[blackberry]]></category>
		<category><![CDATA[GDS]]></category>
		<category><![CDATA[global distribution system]]></category>
		<category><![CDATA[iphone]]></category>
		<category><![CDATA[sabre]]></category>
		<category><![CDATA[tripcase]]></category>
		<category><![CDATA[TripIt]]></category>
		<category><![CDATA[wipolo]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=52294</guid>
		<description><![CDATA[Three topics stormed the audience at the ACTE Global 2011 conference which just ended in Paris this week: social, mobile and data.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p>Three topics stormed the audience at the <a href="http://www.acte.org/" target="_blank">ACTE</a> Global 2011 conference which just ended in Paris this week: social, mobile and data.</p>
<p>Not a single session, nor keynote, ended without mentioning these topics several times.</p>
<p>Itinerary management apps, in particular, have been closely scrutinized as they become increasingly popular among business travellers.</p>
<p>Travel managers were spotted comparing <a href="http://www.tripit.com" target="_blank">TripIt</a>, <a href="http://www.tripcase.com" target="_blank">TripCase</a> and <a href="http://.wwwipolo.com" target="_blank">Wipolo</a> to their peers during coffee breaks and workshops, and <a href="http://www.worldmate.com" target="_blank">WorldMate</a> was on demo at a few TMC booths.</p>
<p>For many travel managers, this category of apps seems to be a completely new discovery, but the initial AH-HA moment has quickly been following by questions and concerns.</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2011/10/worldmate.jpg"><img class="aligncenter size-full wp-image-52433" title="worldmate" src="http://www.tnooz.com/wp-content/uploads/2011/10/worldmate.jpg" alt="" width="500" height="301" /></a></p>
<p><strong>The positives:</strong></p>
<ul>
<li>Travellers love these apps. And this is a huge plus for travel managers, who are spending their time advocating travel policies and corporate booking tools with often cold reaction from the larger employee base. A new technology that travellers are all happy about? Somewhere, there&#8217;s a lesson to learn.</li>
</ul>
<ul>
<li>Less paper, less outdated information. All trip details synchronized and stored in the phone during travel, even when roaming without a data connection. Less emails and calls back and forth with travel arrangers/travel consultants. Time savings.</li>
</ul>
<ul>
<li>Opportunity to capture expenses and trip data, even when booked outside of the travel program. This was seen as a big plus for some managers as a way to know where travellers actually are at all times in case of disruption.</li>
</ul>
<ul>
<li>Opportunity to save money with fare drop alerts was not perceived as strong by large corporates, who have extensive fare tracking tools in place, however it can mean a lot for small businesses.</li>
</ul>
<ul>
<li>Sharing trip details with colleagues. Useful to find colleagues on the same flights/hotels for networking, sharing taxi fees, and sharing destination tips.</li>
</ul>
<p><strong>The negatives:</strong></p>
<ul>
<li>Huge concern with sharing confidential information to the outside world. With the ability for users to automatically share their trip details onto Facebook and LinkedIn, competitors, headhunters or investors can gain access to insightful data about company and employees activity. Big red flag for many, with potentially far reaching consequences such as serious breach of employment contract and immediate firing.</li>
</ul>
<ul>
<li>Concerns with sharing confidential travel program data. It was realized that by forwarding booking confirmation emails to a third party, employees are revealing tons of data: preferred suppliers, TMC information, negotiated rates, maybe even other employees personal names, e-mails and job titles, reasons for travel, customer details and more. One travel manager was particularly shocked to imagine that Concur could theoretically access incredibly precious intelligence about any corporate account whose employees use TripIt.</li>
</ul>
<ul>
<li>Worries with policy adherence. For some travel managers, the ability to book travel outside of the corporate program through the in-app suggestions (hotels, rental cars) was an issue for program compliance and employee tracking reasons.</li>
</ul>
<p><strong>Moves from the technology providers</strong></p>
<p>Some travel managers wondered why the corporate booking tool providers are not offering such mobile apps if they are so valuable to travellers.</p>
<p>In fact, they are. But there seems to be a wide gap in user experience and functionality with the leading players.</p>
<ul>
<li>GetThere has mentioned to be working more closely with TripCase (both Sabre-owned).</li>
<li>Concur/Cliqbook is obviously working with TripIt, especially stepping into the long tail unmanaged travel market.</li>
<li>Amadeus&#8217; e-Travel Management suite has mobile companion apps, integrated with the booking engine and hence including European rail and non-GDS low cost carriers.</li>
<li>Busines travel agency Egencia has developed its own itinerary management app, as opposed to use third parties, to ensure complete policy control to travel managers.</li>
<li>Many TMCs such as Amex use customized versions of WorldMate, integrating company policies and security requirements.</li>
</ul>
<p><strong>But what&#8217;s next?</strong></p>
<p>It is actually quite difficult to determine, but there is a lot of buzz and excitement about mobile itinerary management.</p>
<p>The big news, for once, is this time it&#8217;s about something useful for the traveller, rather than the usual constant battle with reducing expenses.</p>
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		</item>
		<item>
		<title>RIM beats Apple with Blackberry Travel app and partner program</title>
		<link>http://www.tnooz.com/2011/02/14/mobile/rim-beats-apple-with-blackberry-travel-app-and-partner-program/</link>
		<comments>http://www.tnooz.com/2011/02/14/mobile/rim-beats-apple-with-blackberry-travel-app-and-partner-program/#comments</comments>
		<pubDate>Mon, 14 Feb 2011 18:36:05 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Apple iTravel]]></category>
		<category><![CDATA[apps]]></category>
		<category><![CDATA[Blackberry Travel]]></category>
		<category><![CDATA[business travel]]></category>
		<category><![CDATA[itinerary management]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[RIM]]></category>
		<category><![CDATA[smartphone manufacturers]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=33333</guid>
		<description><![CDATA[In the smartphone manufacturer travel sweepstakes, Research in Motion is first to market, beating Apple's much-anticipated  iTravel, in launching the Blackberry Travel app, which comes with an API and travel industry partner program.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p>In the smartphone manufacturer travel sweepstakes, <a href="http://us.blackberry.com/company.jsp" target="_blank">Research in Motion</a> is first to market, beating <a href="http://www.tnooz.com/2010/05/14/mobile/apple-itravel-dream-comes-another-step-closer-with-location-app-function/" target="_blank">Apple&#8217;s much-anticipated iTravel</a>, in launching the <a href="http://www.blackberry.com/appworld" target="_blank">Blackberry Travel app</a>, which comes with an API and travel industry partner program.</p>
<p>The free app, developed by <a href="http://www.worldmate.com" target="_blank">WorldMate</a> and in beta, features travel planning, booking, itinerary management, and push notifications of flight status updates, as well as <a href="http://www.linkedin.com" target="_blank">LinkedIn</a> integration to search for the sharing of travel plans with business associates.</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2011/02/blackberryapp.jpg"><img class="aligncenter size-full wp-image-33344" title="blackberryapp" src="http://www.tnooz.com/wp-content/uploads/2011/02/blackberryapp.jpg" alt="blackberryapp" width="406" height="379" /></a></p>
<p>There is also a desktop component to Blackberry Travel, enabling users to book flights and car rentals from their computers.</p>
<p>WorldMate founder Nadav Gur says the app&#8217;s desktop feature is in keeping with RIM&#8217;s push to widen its services beyond the Blackberry and new PlayBook tablet.</p>
<p>The app, which is available to Blackberry users in the US, UK, Canada and Spain, is drawing participation from major travel industry partners. A <a href="https://blackberry.worldmate.com/trips/login.html" target="_blank">Blackberry Travel</a> API enables users to access travel partners&#8217; mobile sites for information and itinerary details.</p>
<p>RIM and WorldMate, which offers its own itinerary management service, are teaming to bring travel industry partners into Blackberry Travel. WorldMate is serving essentially as the travel arm of RIM in its dealing with travel industry partners.</p>
<p>Several travel industry companies already are on board &#8212; or are preparing to team with RIM.</p>
<p>The <a href="http://www.expediaaffiliate.com/" target="_blank">Expedia Affiliate Network</a> provides hotel booking for the Blackberry Travel app, <a href="http://www.travelport.com" target="_blank">Travelport </a>says it will work with RIM to introduce the app to the corporate market, and <a href="http://www.united.com" target="_blank">United Airlines</a>, <a href="http://www.continental.com" target="_blank">Continental Airlines </a>and<a href="http://www.hiltonworldwide.com/" target="_blank"> Hilton Worldwide</a> plan to join the party.</p>
<p>&#8220;Blackberry Travel is a superb tool for travelers who want the most accurate and pertinent information delivered promptly and reliably,&#8221; says Kurt Ekert, Travelport&#8217;s chief commercial officer. &#8220;We look forward to working with RIM to introduce Blackberry Travel to the corporate market and believe its integration will continue to enable our travel management company clients to serve their customers even more effectively.&#8221;</p>
<p>Jim Tobin, senior vice president of software and services at RIM, also chimes in, arguing that the app &#8220;represents a great opportunity for travel industry leaders to work with RIM to delivered enhanced services and better travel experiences for their customers and new revenue opportunities for travel providers.&#8221;</p>
<p>Unlike most itinerary management apps, like <a href="http://www.tripit.com" target="_blank">TripIt&#8217;s</a>, for example, there is no need to email itineraries with the Blackberry Travel app.</p>
<p>When travelers receive a booking confirmation or an itinerary arrives by email on their Blackberry phones, the app automatically updates the itinerary with trip details, RIM says.</p>
<p>Blackberry users can opt to integrate itineraries into their calendars as soon as confirmations are received.</p>
<p>In fact, the app also identifies scheduling conflicts, missing hotel stays and other issues, and provides users with suggested remedies, RIM says.</p>
<p>The Blackberry Travel app is believed to be the first travel app branded by a smartphone manufacturer.</p>
<p>While the app must be dowloaded today, it would be a logical next step for RIM to build the app into upcoming Blackberry models, widening distribution for RIM and its travel partners.</p>
<p>In fact, Gur of WorldMate says RIM is working with wireless operators to pre-install Blackberry Travel in their devices.</p>
<p>While Apple has filed patents for iTravel, Apple has never talked about its intent &#8212; or lack thereof &#8212; regarding entry into the travel industry.</p>
<p>The entry of smartphone manufacturers &#8212; whether it is RIM or other manufacturers, including Apple &#8212; could have huge implications for the travel industry.</p>
<p>If mobile becomes the travel transaction tool of choice in the future, RIM, Apple and others could gain considerable power as they evolve their travel offerings.</p>
<p>Might some even get further into the travel business themselves, becoming merchants of record or huge distributors like the GDSs of today?</p>
<p>Back in the real world for now, Blackberry users can download the Blackberry Travel app <a href="http://www.blackberry.com/appworld" target="_blank">here</a> starting Feb. 14. The app is compatible with Blackberry smartphones running Blackberry 5 OS device software or higher.</p>
<p>Here is a clip:</p>
<p>httpv://www.youtube.com/watch?v=okcqcj9mAwU</p>
<p>Gur elaborated on Travelport&#8217;s role in Blackberry Travel. In addition to Travelport giving its travel management company clients the ability to integrate their customers into Blackberry Travel, RIM also aims for Travelport to provide booking technology, including itinerary changes.</p>
<p>Blackberry Travel eventually will be compatible with PlayBook, Gur says, but he declined to provide a timetable.</p>
<p>And, what of RIM&#8217;s role in the travel industry?</p>
<p>RIM couldn&#8217;t immediately be reached for comment.</p>
<p>But, Gur says he believes RIM intends &#8220;be a Kayak rather than an online travel agency.&#8221;</p>
<p>In that regard, &#8220;coming soon&#8221; for partners who hook up to the Blackberry Travel API will be click-to-call buttons for additional travel services, Gur says.</p>
<p>In other words, RIM doesn&#8217;t intend to be a travel agent, but hopes &#8220;to play a part in the value chain,&#8221; improving the mobile travel experience with improved search as well as booking services provided by agency and supplier partners, Gur says.</p>
<p>WorldMate, of course, offers its own itinerary management apps for iPhone, Android, Windows mobile, Nokia &#8212; and Blackberry.</p>
<p>Gur says prime differences between WorldMate&#8217;s itinerary management  app for Blackberry and the Blackberry Travel app are in the back end, addressing the partner API, scalability and security.</p>
<p>The RIM user interface for Blackberry Travel is new, as well, Gur says.</p>
<p>Residents of the US, Canada and the UK can get more information about Blackberry Travel if they register for a Blackberry Beta Zone account <a href="https://www.blackberry.com/beta" target="_blank">here</a>.</p>
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		</item>
		<item>
		<title>WorldMate puts its mobile travel assistant app on Android</title>
		<link>http://www.tnooz.com/2010/09/14/mobile/worldmate-puts-its-mobile-travel-assistant-app-on-android/</link>
		<comments>http://www.tnooz.com/2010/09/14/mobile/worldmate-puts-its-mobile-travel-assistant-app-on-android/#comments</comments>
		<pubDate>Tue, 14 Sep 2010 16:00:51 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[apps]]></category>
		<category><![CDATA[personal travel assistant]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=23837</guid>
		<description><![CDATA[WorldMate released its mobile personal travel service app on the Android platform.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.worldmate.com" target="_blank">WorldMate</a> released its mobile personal travel service app on the <a href="http://www.android.com/" target="_blank">Android</a> platform.</p>
<p>The free <a href="http://www.worldmate.com/android_access/" target="_blank">WorldMate for Android </a> app offers itinerary management, hotel bookings, alerts for flights and meetings, <a href="http://maps.google.com/" target="_blank">Google Maps</a>, currency conversion and 5-day weather forecasts.</p>
<p>WorldMate already had personal travel assistant apps for the <a href="http://na.blackberry.com/eng/devices/?CPID=KNC-kw115614_p6&amp;HBX_PK=rim|132c40cc-3d1b-77a8-12aa-000048f49123" target="_blank">Blackberry</a>, <a href="http://www.apple.com/iphone/" target="_blank">iPhone</a> and <a href="http://www.symbian.org/" target="_blank">Symbian</a> platforms, and a spokeswoman says the new Android app has fewer features.</p>
<p>For example, the WorldMate app for the iPhone includes a <a href="http://www.linkedin.com" target="_blank">LinkedIn</a> integration, which is absent for now on WorldMate&#8217;s Android app.</p>
<p>“The most important area WorldMate focused on with this app is the rich notifications that tend to be rare on other Android apps, as well as the overall UI/UX (user interface/user experience),” a spokeswoman says.</p>
<p>The spokeswoman says WorldMate intends to add new features to its Android app in the future.</p>
<p>The company says it opted for Android to satisfy &#8220;tens of thousands of user requests.&#8221;</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		<title>Worldmate builds automatic trip monitoring system for Blackberry</title>
		<link>http://www.tnooz.com/2010/07/13/mobile/worldmate-builds-automatic-trip-monitoring-system-for-blackberry/</link>
		<comments>http://www.tnooz.com/2010/07/13/mobile/worldmate-builds-automatic-trip-monitoring-system-for-blackberry/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 15:55:53 +0000</pubDate>
		<dc:creator>Kevin May</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[trip planning]]></category>
		<category><![CDATA[TripIt]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=20098</guid>
		<description><![CDATA[Blackberry users on mobile trip manager Worldmate will be the first on the system to have their emails automatically scanned for travel bookings.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.tnooz.com/wp-content/uploads/2010/07/worldmate.jpg"><img class="alignright size-medium wp-image-20099" style="margin-left: 10px;" title="worldmate" src="http://www.tnooz.com/wp-content/uploads/2010/07/worldmate-300x233.jpg" alt="worldmate" width="300" height="233" /></a><a href="http://www.blackberry.com" target="_blank">Blackberry</a> users on mobile trip manager <a href="http://www.worldmate.com" target="_blank">Worldmate</a> will be the first on the system to have their emails automatically scanned for travel bookings.</p>
<p>Worldmate has developed an opt-in tool called TripCatch which monitors email communication so that whenever an email with a travel booking confirmation pops into the inbox the user&#8217;s itinerary is automatically updated.</p>
<p>TripCatch will screen for flights, hotels and car hire bookings to add to the user&#8217;s existing Worldmate trip planning system.</p>
<p>Worldmate says the system will only add information from an email account once the user is prompted.</p>
<p>The idea is to ease the existing itinerary management process associated with Worldmate and other mobile services such as <a href="http://www.tripit.com" target="_blank">TripIt</a> by adding an automated element into the system.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		<title>Worldmate and Travelport unite, trio of tech giants now have a mobile play</title>
		<link>http://www.tnooz.com/2010/05/11/mobile/worldmate-and-travelport-unite-trio-of-tech-giants-now-have-a-mobile-play/</link>
		<comments>http://www.tnooz.com/2010/05/11/mobile/worldmate-and-travelport-unite-trio-of-tech-giants-now-have-a-mobile-play/#comments</comments>
		<pubDate>Tue, 11 May 2010 13:35:45 +0000</pubDate>
		<dc:creator>Kevin May</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[galileo]]></category>
		<category><![CDATA[GDS]]></category>
		<category><![CDATA[global distribution system]]></category>
		<category><![CDATA[travelport]]></category>
		<category><![CDATA[TripIt]]></category>
		<category><![CDATA[WorldMate]]></category>
		<category><![CDATA[worldspan]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=15908</guid>
		<description><![CDATA[Travelport has reached a deal with mobile travel services provider Worldmate, completing the GDS world's rapidly expanding moves into the mobile world.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.travelport.com" target="_blank">Travelport</a> has reached a deal with mobile travel services provider <a href="http://www.worldmate.com" target="_blank">Worldmate</a>, completing the GDS world&#8217;s rapidly expanding moves into the mobile world.</p>
<p>Worldmate will provide travel management companies in the US and Canada on the Galileo and Worldspan system a platform for customers to so they can manage itineraries via a handset, receive flight alerts and browse maps.</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2010/05/wordmate.jpg"><img class="aligncenter size-full wp-image-15918" title="wordmate" src="http://www.tnooz.com/wp-content/uploads/2010/05/wordmate.jpg" alt="wordmate" width="500" height="229" /></a></p>
<p>Users will also be able to share itineraries with colleagues  and business contacts as well as access the LinkedIn system and their own travel consultant.</p>
<p>Travelport says the service will initially be available only on <a href="http://www.blackberry.com" target="_blank">Blackberry</a> devices but there are plans to extend to Worldmate&#8217;s existing products on the <a href="http://www.apple.com/iphone" target="_blank">Apple iPhone</a> and <a href="http://www.nokia.com" target="_blank">Nokia</a> handsets.</p>
<p>An official says although a number of companies were screened to provide a service, Worldmate&#8217;s agreement is not exclusive and the decision to partner with it was &#8220;based on features and functionality to meet the needs of our TMCs&#8221;.</p>
<blockquote><p>&#8220;We continue to look at multiple companies in the mobile space since the future landscape is still very fluid.&#8221;</p></blockquote>
<p>Travelport&#8217;s deal with Worldmate finally puts it alongside rivals <a href="http://www.amadeus.com" target="_blank">Amadeus</a> and <a href="http://www.sabre-holdings.com" target="_blank">Sabre</a> with a major mobile offering for customers, although it will be used initially as a private label system through TMCs.</p>
<p>Indeed, Worldmate stated its <a href="http://www.tnooz.com/2010/03/02/mobile/worldmate-gets-new-ceo-pushes-mobile-deals-with-airlines-gdss-hotels/" target="_blank">aim to work closer with the GDS sector</a> when it shifted its senior management team around in February 2010.</p>
<p>However, <a href="http://www.tnooz.com/2009/11/16/mobile/tripcase-hopes-to-ride-the-cubeless-success-train/" target="_blank">Sabre&#8217;s Tripcase</a> and the Amadeus app (<a href="http://www.tnooz.com/2010/03/17/mobile/amadeus-launches-mobile-service-joins-sabre-at-the-trip-planning-party/" target="_blank">launched in March 2010</a>) are different in that both GDSs are making a direct play to the consumer market.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		<item>
		<title>With Carlson Wagonlit-WorldMate deal, itinerary management pairings emerge</title>
		<link>http://www.tnooz.com/2010/05/05/mobile/with-carlson-wagonlit-worldmate-deal-itinerary-management-pairings-emerge/</link>
		<comments>http://www.tnooz.com/2010/05/05/mobile/with-carlson-wagonlit-worldmate-deal-itinerary-management-pairings-emerge/#comments</comments>
		<pubDate>Wed, 05 May 2010 12:41:20 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Carlson Wagonlit Travel]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=15504</guid>
		<description><![CDATA[Traditional travel management companies slowly are picking their mobile itinerary-management partners  so, like teens at a prom, it's starting to become clear who is going with whom to the after-party.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.tnooz.com/wp-content/uploads/2010/05/cwt.jpg"><img class="alignright size-medium wp-image-15512" title="cwt" src="http://www.tnooz.com/wp-content/uploads/2010/05/cwt-300x123.jpg" alt="cwt" width="300" height="123" /></a>Traditional travel management companies slowly are picking their mobile  itinerary-management partners  so, like teens at a prom, it&#8217;s starting to become clear who is going with whom to the after-party.</p>
<p>In a two-pronged deal, <a href="http://www.carlsonwagonlit.com/en/" target="_blank">Carlson Wagonlit Travel</a> signed nonexclusive referral agreements with <a href="http://www.worldmate.com/" target="_blank">WorldMate</a> and <a href="http://www.contgo.com/script/site/default.asp" target="_blank">conTgo</a>.</p>
<p>CWT clients using Blackberrys and iPhones will be able to get synchronized itineraries and flight-related alerts from WorldMate,  and they can also choose to receive itineraries from conTgo&#8217;s SMS platform, CWT says.</p>
<p>CWT argues that these mobile-travel assistants help corporations achieve compliance with corporate travel policies.</p>
<p>So, if CWT has opted to use WorldMate and conTgo, here&#8217;s at least a partial lineup of other traditional TMC-itinerary management partnerships.</p>
<p>And, the travel management company&#8217;s strategy is to give road warriors a choice of which itinerary-management solution they prefer.</p>
<ul>
<li><a href="http://corp.americanexpress.com/gcs/travel/" target="_blank">American Express Business Travel </a>is offering platforms from <a href="http://www.tnooz.com/2010/04/27/mobile/american-express-broadens-mobile-offerings-with-worldmate/" target="_blank">Rearden Commerce and WorldMate</a>. For now, as a precursor to a formal announcement, Amex is being coy about how it will handle the two offerings. Amex spokeswoman Tracy Paurowski says: &#8220;With the mobile platform we are offering, we will work with clients to understand their needs and objectives and offer a solution that matches. Geography will be a consideration and capabilities/availability of the services that make up our mobile solution will also factor.&#8221;</li>
<li>Sabre&#8217;s <a href="http://www.tripcase.com" target="_blank">TripCase</a> has <a href="http://www.tnooz.com/2010/02/16/news/consumer-tool-tripcase-gets-b-to-b-swagger-with-omega-world-travel/" target="_blank">signed on Omega World Travel</a>, which will give its business and government travelers the option of using the mobile assistant.</li>
<li>And, <a href="http://www.tripit.com" target="_blank">TripIt </a> landed one of the first &#8212; if not the first &#8212; deal with a travel management company last year when it announced a partnership with <a href="http://www.bcdtravel.com/" target="_blank">BCD Travel</a>.</li>
</ul>
<p>These agreements poentially are huge for WorldMate, conTgo, TripCase and TripIt because a lot of business travelers will be using them as corporate travel bounces back.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		<item>
		<title>American Express broadens mobile offerings with WorldMate</title>
		<link>http://www.tnooz.com/2010/04/27/mobile/american-express-broadens-mobile-offerings-with-worldmate/</link>
		<comments>http://www.tnooz.com/2010/04/27/mobile/american-express-broadens-mobile-offerings-with-worldmate/#comments</comments>
		<pubDate>Tue, 27 Apr 2010 14:12:22 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[American Express Business Travel]]></category>
		<category><![CDATA[itinerary management]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=15000</guid>
		<description><![CDATA[American Express Business Travel has teamed with WorldMate to broaden the travel management company's mobile offerings.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.tnooz.com/wp-content/uploads/2010/04/worldmate.jpg"><img class="alignright size-medium wp-image-15015" title="worldmate" src="http://www.tnooz.com/wp-content/uploads/2010/04/worldmate-300x161.jpg" alt="worldmate" width="300" height="161" /></a><a href="http://corp.americanexpress.com/gcs/travel/" target="_blank">American Express Business Travel</a> has teamed with <a href="http://www.worldmate.com/" target="_blank">WorldMate </a>to broaden the travel management company&#8217;s mobile offerings.</p>
<p>Amex has agreed to integrate WorldMate&#8217;s premium services into the TMC&#8217;s overall mobile platform for corporate clients and their business travelers, WorldMate says.</p>
<p>The WorldMate integration supplements other itinerary management services which Amex offers through <a href="http://www.reardencommerce.com/" target="_blank">Rearden Commerce</a>.</p>
<p>The WorldMate itinerary services will be available to Amex-connected road warriors on Blackberrys and other mobile devices, WorldMate says.</p>
<p>The fee-based premium services, which WorldMate brands as its <a href="http://www.worldmate.com/faq_3.php" target="_blank">Gold membership</a> product, include automatic itinerary synchronization; flight alerts with suggested alternatives, when necessary; the ability to share itineraries with fellow employees, itinerary integration with a mapping and navigation application; and social-networking tools.</p>
<p>The Amex version of the WorldMate premium service also includes one-click access to Amex travel counselors.</p>
<p>There is some overlap between the WorldMate product and other itinerary-management services which Amex offers to its clients through Rearden Commerce.</p>
<p>The Rearden Mobile Personal Assistant, which Amex is offering to its clients regardless of which corporate booking tools they support, syncs itineraries with passenger name records (PNRs), faciliates mobile check-in, and provides travel alerts, dining search and reservations, flight search and weather information.</p>
<p>Corporations apparently are pressuring their TMCs to get onboard with mobile solutions that will enable business travelers to better-manage their trips while adhering to corporate travel policies.</p>
<p>As Amex gets its mobile-platform act together, it apparently is giving corporations an array of choices &#8212; including Rearden and WorldMate &#8212; for various itinerary services</p>
<p>Thus, slowly, global TMCs are picking mobile-solutions partners.</p>
<p>WorldMate rival, <a href="http://www.tripit.com/press/releases/20090818" target="_blank">TripIt, revealed a BCD Travel partnership</a> for itinerary services in August 2009.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		<title>Why mobile itinerary planning and sharing is starting to get very interesting</title>
		<link>http://www.tnooz.com/2010/03/24/mobile/why-mobile-itinerary-planning-and-sharing-is-starting-to-get-very-interesting/</link>
		<comments>http://www.tnooz.com/2010/03/24/mobile/why-mobile-itinerary-planning-and-sharing-is-starting-to-get-very-interesting/#comments</comments>
		<pubDate>Wed, 24 Mar 2010 10:55:09 +0000</pubDate>
		<dc:creator>Martin Collings</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[amadeus]]></category>
		<category><![CDATA[traxo]]></category>
		<category><![CDATA[trip planning]]></category>
		<category><![CDATA[tripcase]]></category>
		<category><![CDATA[TripIt]]></category>
		<category><![CDATA[united]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=12469</guid>
		<description><![CDATA[The really interesting part about mobile travel apps right now is how much investment is going into this space.<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">The really interesting part about mobile travel apps right now is how much investment is going into this space.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">And, equally important, how the improved functionality is making a much more compelling value proposition for the end user.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">So I ask the question: is it too late for airlines themselves to own a piece of this?</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">So who are some of the players to watch</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Worldmate (formerly MobiMate) have been writing mobile travel apps before they were even called by that name. Privately held, the company has investments from Motorola Ventures and the Blackberry Partners Fund. They were based in Israel until key staff announced an intention to relocate to Silicon Valley. Their deal with Virgin Blue is one to watch.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Tripit recently pulled in a third round of funding from Azure Capital Partners and O’Reilly Alpha Tech Ventures, bringing to$13.1 million the amount taised to date. Sabre was an investor in an earlier round.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Tripcase from Sabre recently announced Omega World Travel as the first TMC to deploy their app, so this is definitely a trend to watch.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Mobiata have their FlightTrackPro product, but what makes them even more interesting is their partnership with Farelogix and their intention to work directly with airlines.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Cornerstone and their ilk. You won&#8217;t see them in the B2C space, but they have a lot of the underlying data to offer some compelling apps if they chose, either in their own right or partnering with others.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">This is a very competitive space, and the list could be extended to offerings from companies like Traxo, Kayak and more, but I&#8217;ve stuck with the ones I am personally watching most closely.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">And if you are still not convinced of the potential for mobile apps in travel, take a look at this survey showing the gap between traveller preference and traveller adoption &#8211; although somehow I think the mobile disbelievers have disappeared, only to be replaced by the disoriented who are still trying to discover a way to make sense of it all.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">They will later to be followed by the disillusioned who will ask why they themselves didn&#8217;t do anything with mobile back in 2010!</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Improved functionality</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">As a frequent traveller in both Europe and the Asia Pacific region, the amount of times I&#8217;ve been inconvenienced due to last minute flight cancellations or significant delays really has been quite minimal.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">And when I have, the airline has typically telephoned or sent an email to warn me. For this reason I was not an early adopter of the mobile itinerary planning apps that touted their real time alerting functionality.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">That said, I can definintely see why others, especially those travelling to airports frequently affected by adverse weather conditions, have signed up in their millions. But now, even my resistance has crumbled.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Business social networking really is a powerful way to make travel more productive and more enjoyable, but to date, no technology vendor has really taken full advantage of this.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">I remember having lunch with Scott Hintz from Tripit at a CASMA conference in Berlin in October 2007 and we were discussing how some type of partnership with Linkedin was what they absolutely needed to get traction amongst business travellers.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">I was very happy one year later to hear that Tripit were launching the first Linkedin travel application. Business contacts could monitor your travel plans if they were subscribed to email updates from Linkedin.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">This was a great start, but there was still a lot of room to make the process work more smoothly.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Tripit have for a long time had the ability to invite people as connections/friends, but this was of limited use up until now as most people would never initiate an entirely new social network (ie. replicate what they already have elsewhere on Linkedin or Facebook) just for a travel site.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">I imagine Worldmate learnt a similar lesson after they launched their own social network in May 2008. Both companies now appear to have changed for the better.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">One partial way around the problem above of starting a whole new social network is what Tripit have done with their recently launched Groups. It allows people sharing the same company email domain to see where their colleagues are travelling at any point in time.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">It still amazes me that more companies don&#8217;t make use of this type of functionality, and Tripit are clearly going after a subset of the Cornerstone business called iBank. Many companies are currently paying good money to see where employees are travelling at any point in time, but Tripit will surely be putting some downward pricing pressure on this valuable product.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">This model sounds a bit like the early days of Salesforce.com &#8211; sales management software was previously sold at the corporate level, but the new entrant sold to individuals who did not want to go through a central procurement office.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">The resulting user adoption become so widespread and the users so passionate, that in the end the corporation had no choice but to succumb. Tripit will be hoping for a similar groundswell of mid level manager acceptance to overcome established players like Cornerstone.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">The one big disadvantage Tripit will face initially is non compliance in forwarding itinerary emails. Unless someone centrally (maybe the TMC implant in a large company) forces every itinerary email to be BCCed to Tripit, the system will have too many gaps to be truly effective.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Worldmate are also moving forward in a very valuable way by seemingly making even better use of Linkedin data than Tripit. Rather than getting an email from Linkedin on your contacts and their travel plans, Worldmate incorporates this into the mobile itinerary planner &#8211; as they themselves say, even elite travelers eat alone on the road.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Where this becomes really powerful, and Worldmate are not there yet, is when my Linkedin location is updated regardless of whether I am using Worldmate, Tripit, Tripit Groups, Cornerstone or any other program or supplier, and then this information is matched with the itinerary planner on my smart phone.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Clearly LinkedIn are sitting in the box seat on this one (apart from maybe some large corporations who also wield influence in making this tool valuable) as what is needed is either one central repository on location, or  mobile app creaters who try and assimilate this information from multiple sources.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Using GPS on the phone to track location is too intrusive to get mass adoption, so it will be interesting to watch how it all pans out.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">So what about the airlines?</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">First of all, why even ask about the airlines? Many readers will already know that I&#8217;ve been writing on innovation in airline direct sales channels for over a year on my own blog, so whether I am writing about ancillary revenue, social networking, mobile, or any other travel related topic, I always try and come at it from an airline direct angle.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">So which airlines am I watching, and why?</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">So far in this piece, Virgin Blue is the only airline I&#8217;ve mentioned by name. The airline&#8217;s general manager of marketing, Michelle Lee, was quoted recently talking about mobile, and it appears from the CEO&#8217;s comments that the deal was actually done with RIM who probably referred it to Worldmate as part of their investment in the company.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">I don&#8217;t know Lee personally, but I&#8217;ve heard staff at Virgin Blue speak highly of her passion for taking the airline into the forefront of social business.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">She has a good quote about Blackberry being chosen as the preferred platform because &#8220;we recognise [it] as the preferred device for business customers. Part of our ‘new world&#8217; strategy is we are trying to reposition ourselves as the carrier-of-choice for the business segment.&#8221;</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Using a mobile app, and possibly even the social networking components within that app, as a way to reposition a former LCC to attract a higher yielding customer is a great way to think about the new opportunities being presented to airlines via mobile technology .</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Another point I mentioned earlier was the partnership between Mobiata and Farelogix; the reason this is particularly interesting is because they are also working directly with airlines.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Ben Kazez is the founder of Mobiata and when I was talking to him earlier this week I asked about where he saw the real opportunity in working with airlines: Merchandizing was one of the first words he said.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Service recovery was also mentioned (example given of notifying someone about free wifi if their flight is delayed), but he was passionate about the opportunity for selling seat upgrades and lounge access via a mobile app.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">On the question of whether an airline could build this for themselves he was quick to emphasise Mobiata&#8217;s &#8220;code tested with hundereds of thousands of users already&#8221; and their UI focus that has resulted in strong user acceptance.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">My view on selling ancillaries via an app (just like selling via an airline website) is that the issues of payment and fulfillment are always harder than they first appear.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">At every airline conference I atttend there is alway some wide eyed newbie with a great product telling airlines &#8220;Just add this to your website and watch the money roll in,&#8221; only to be replaced by another wide eyed newbie with another world changing product at the next conference.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">If Mobiata were doing this on their own I&#8217;d be much more skeptical, but doing it in the way that they are definintely means they need to be taken very seriously.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">There are many more airlines doing interesting things in mobile, but today I&#8217;ve been focussed writing mainly on the dowloadable apps rather than websites optimized for mobile. In reality, for an airline to own this space in their market, the two should be closely intertwined.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Earlier this month United Airlines announced a mobile website where &#8220;customers can view their itineraries and, in the event of missed connections, see the flights on which they have been automatically rebooked, rather than waiting in line at the airport for agent assistance&#8221; and Finnair have a great feature where they can send an SMS upgrade offer whereby replying to the message sees points deducted from your frequent flier account &#8211; a great way of overcoming payment limitations.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">So the opportunities in mobile are much bigger than the app, but this piece could easily double in length if I kept going down this path.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">The airlines really have the ability to take mobile to the masses &#8211; more and more passengers are buying and installing third party itinerary planning and sharing apps by the day; the more mainstream this movement becomes, the less power the airlines will have in influencing the direction it takes.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">It is very difficult to displace a frequently used tool loved by its user, but fortunately for airlines these early adopters, even though they number in the millions, are still only a small percentage of travellers actually owning smart phones.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">2010 really is the year for the airline to get serious about its mobile strategy.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">So to wrap up, I move away from the airlines and back to the vendors (my own employer clearly excluded).</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">With Worldmate and Mobiata chasing the airlines, Tripit chasing the corporations and Tripcase chasing the TMC&#8217;s, will the rest be left chasing the crumbs?</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">NB: Martin Collings is employed by Amadeus and for reasons of impartiality has specifically excluded any mention of the Amadeus CheckMyTrip mobile app in this article.</div>
<p>The really interesting part about mobile travel apps right now is how much investment is going into this space.</p>
<p>And, equally important, how the improved functionality is making a much more compelling value proposition for the end user.</p>
<p>So I ask the question: is it too late for airlines themselves to own a piece of this?</p>
<p>So who are some of the players to watch:</p>
<ul>
<li><a href="http://www.worldmate.com" target="_blank">Worldmate</a> (formerly MobiMate) have been writing mobile travel apps before they were even called by that name. Privately held, the company has investments from Motorola Ventures and the Blackberry Partners Fund. They were based in Israel until key staff announced an <a href="http://ceoblog.worldmate.com/2010/01/my-new-years-resolution-a-home-in-silicon-valley.html" target="_blank">intention to relocate to Silicon Valley</a>. Their <a href="http://www.tnooz.com/2010/03/02/mobile/worldmate-gets-new-ceo-pushes-mobile-deals-with-airlines-gdss-hotels/" target="_blank">deal with Virgin Blue</a> is one to watch.</li>
<li><a href="http://www.tripit.com" target="_blank">TripIt</a> recently pulled in a <a href="http://www.tnooz.com/2010/03/05/news/tripit-pledges-faster-development-work-and-marketing-with-new-funds/" target="_blank">third round of funding</a> from Azure Capital Partners and O’Reilly Alpha Tech Ventures, bringing to$13.1 million the amount taised to date. Sabre was <a href="http://www.travelweekly.com/technology/article_ektid202692.aspx" target="_blank">an investor</a> in an earlier round.</li>
<li><a href="http://www.tripcase.com" target="_blank">Tripcase</a> from Sabre recently announced Omega World Travel as the <a href="http://www.management.travel/news.php?cid=TripCase-mobile-app-Omega-Sabre.Feb-10.25" target="_blank">first TMC to deploy their app</a>, so this is definitely a trend to watch.</li>
<li><a href="http://www.mobiata.com" target="_blank">Mobiata</a> have their FlightTrackPro product, but what makes them even more interesting is their <a href="http://www.mobilecommercedaily.com/mobiata-farelogix-partner-for-mobile-airline-merchandising/" target="_blank">partnership with Farelogix</a> and their intention to work directly with airlines.</li>
<li><a href="http://www.ciswired.com/index.html?P=AboutUs" target="_blank">Cornerstone</a> and their ilk. You won&#8217;t see them in the B2C space, but they have a lot of the underlying data to offer some <a href="http://www.tnooz.com/2009/12/30/news/travel-executive-crystal-balls-part-3-rock-blanco-and-cornerstone/" target="_blank">compelling apps if they chose</a>, either in their own right or partnering with others.</li>
</ul>
<p>This is a very competitive space, and the list could be extended to offerings from companies like <a href="http://www.traxo.com" target="_blank">Traxo</a>, <a href="http://www.kayak.com" target="_blank">Kayak</a> and more, but I&#8217;ve stuck with the ones I am personally watching most closely.</p>
<p>And if you are still not convinced of the potential for mobile apps in travel, take a look at <a href="http://www.readwriteweb.com/archives/travelers_love_the_mobile_web_-_but_most_dont_use.php" target="_blank">this survey</a> showing the gap between traveller preference and traveller adoption &#8211; although somehow I think the mobile disbelievers have disappeared, only to be replaced by the disoriented who are still trying to discover a way to make sense of it all.</p>
<p>They will later to be followed by the disillusioned who will ask why they themselves didn&#8217;t do anything with mobile back in 2010!</p>
<p><strong><a href="http://www.tnooz.com/wp-content/uploads/2010/03/mobile-trip.jpg"><img class="alignright size-medium wp-image-12487" style="margin-left: 10px;" title="mobile trip" src="http://www.tnooz.com/wp-content/uploads/2010/03/mobile-trip-300x216.jpg" alt="mobile trip" width="300" height="216" /></a>Improved functionality</strong></p>
<p>As a frequent traveller in both Europe and the Asia Pacific region, the amount of times I&#8217;ve been inconvenienced due to<a href="http://blog.tripit.com/2010/03/road-warriors-share-their-tripit-pro-success-stories.html" target="_blank"> last minute flight cancellations or significant delays</a> really has been quite minimal.</p>
<p>And when I have, the airline has typically telephoned or sent an email to warn me. For this reason I was not an early adopter of the mobile itinerary planning apps that touted their real time alerting functionality.</p>
<p>That said, I can definintely see why others, especially those travelling to airports frequently affected by adverse weather conditions, have signed up in their millions. But now, even my resistance has crumbled.</p>
<p>Business social networking really is a powerful way to make travel more productive and more enjoyable, but to date, no technology vendor has really taken full advantage of this.</p>
<p>I remember having lunch with Scott Hintz from Tripit at a CASMA conference in Berlin in October 2007 and we were discussing how some type of partnership with <a href="http://www.linkedin.com" target="_blank">LinkedIn</a> was what they absolutely needed to get traction amongst business travellers.</p>
<p>I was very happy one year later to hear that Tripit were <a href="http://blog.tripit.com/2008/10/tripit-and-link.html" target="_blank">launching the first Linkedin travel application</a>. Business contacts could monitor your travel plans if they were subscribed to email updates from Linkedin.</p>
<p>This was a great start, but there was still a lot of room to make the process work more smoothly.</p>
<p>Tripit have for a long time had the ability to invite people as connections/friends, but this was of limited use up until now as most people would never initiate an entirely new social network (ie. replicate what they already have elsewhere on Linkedin or Facebook) just for a travel site.</p>
<p>I imagine Worldmate learnt a similar lesson after they <a href="http://www.marketwire.com/press-release/WorldMate-Live-Adds-Social-Networking-Calendar-Sync-Features-Its-Service-on-BlackBerry-855558.htm" target="_blank">launched their own social network</a> in May 2008. Both companies now appear to have changed for the better.</p>
<p>One partial way around the problem above of starting a whole new social network is what Tripit have done with their <a href="http://blog.tripit.com/2010/03/we-hear-from-a-lot-of-people-about-how-tripits-itinerator-calendar-feeds-and-mobile-apps-have-streamlined-their-business-tr.html" target="_blank">recently launched Groups</a>. It allows people sharing the same company email domain to see where their colleagues are travelling at any point in time.</p>
<p>It still amazes me that more companies don&#8217;t make use of this type of functionality, and Tripit are clearly going after a subset of the Cornerstone business called <a href="http://www.ciswired.com/index.html?P=iBankCrisisManagement" target="_blank">iBank</a>. Many companies are currently paying good money to see where employees are travelling at any point in time, but Tripit will surely be putting some downward pricing pressure on this valuable product.</p>
<p>This model sounds a bit like the early days of Salesforce.com &#8211; sales management software was previously sold at the corporate level, but the new entrant sold to individuals who did not want to go through a central procurement office.</p>
<p>The resulting user adoption become so widespread and the users so passionate, that in the end the corporation had no choice but to succumb. Tripit will be hoping for a similar groundswell of mid level manager acceptance to overcome established players like Cornerstone.</p>
<p>The one big disadvantage Tripit will face initially is non compliance in forwarding itinerary emails. Unless someone centrally (maybe the TMC implant in a large company) forces every itinerary email to be BCCed to Tripit, the system will have too many gaps to be truly effective.</p>
<p>Worldmate are also moving forward in a very valuable way by seemingly making even <a href="http://www.tnooz.com/2010/02/09/news/worldmate-battles-tripit-for-linkedin-hearts-and-minds/" target="_blank">better use</a> of <a href="http://www.linkedin.com/answers/business-travel/travel-tools/BTV_TVT/631704-21060850" target="_blank">LinkedIn data</a> than Tripit. Rather than getting an email from Linkedin on your contacts and their travel plans, Worldmate incorporates this into the mobile itinerary planner &#8211; as they themselves say, <a href="http://blog.worldmate.com/2010/02/worldmate-with-linkedin-because-even-elite-travelers-eat-alone-on-the-road.html" target="_blank">even elite travelers eat alone on the road</a>.</p>
<p>Where this becomes really powerful, and Worldmate are not there yet, is when my LinkedIn location is updated regardless of whether I am using Worldmate, Tripit, Tripit Groups, Cornerstone or any other program or supplier, and then this information is matched with the itinerary planner on my smart phone.</p>
<p>Clearly LinkedIn are sitting in the box seat on this one (apart from maybe some large corporations who also wield influence in making this tool valuable) as what is needed is either one central repository on location, or  mobile app creaters who try and assimilate this information from multiple sources.</p>
<p>Using GPS on the phone to track location is too intrusive to get mass adoption, so it will be interesting to watch how it all pans out.</p>
<p><strong>So what about the airlines?</strong></p>
<p>First of all, why even ask about the airlines? Many readers will already know that I&#8217;ve been writing on innovation in airline direct sales channels for over a year on my own blog, so whether I am writing about ancillary revenue, social networking, mobile, or any other travel related topic, I always try and come at it from an airline direct angle.</p>
<p>But which airlines am I watching, and why?</p>
<p>So far in this piece, <a href="http://www.virginblue.com.au" target="_blank">Virgin Blue</a> is the only airline I&#8217;ve mentioned by name. The airline&#8217;s general manager of marketing, Michelle Lee, was <a href="http://www.smh.com.au/travel/travel-news/virgin-blue-uses-blackberry-app-to-lure-business-travellers-20100224-p2hu.html" target="_blank">quoted recently talking about mobile</a>, and it appears from the CEO&#8217;s comments that the deal was actually done with RIM who probably referred it to Worldmate as part of their investment in the company.</p>
<p>I don&#8217;t know Lee personally, but I&#8217;ve heard staff at Virgin Blue speak highly of her passion for taking the airline into the forefront of social business.</p>
<p>She has a good quote about Blackberry being chosen as the preferred platform because &#8220;we recognise [it] as the preferred device for business customers. Part of our ‘new world&#8217; strategy is we are trying to reposition ourselves as the carrier-of-choice for the business segment.&#8221;</p>
<p>Using a mobile app, and possibly even the social networking components within that app, as a way to reposition a former LCC to attract a higher yielding customer is a great way to think about the new opportunities being presented to airlines via mobile technology .</p>
<p>Another point I mentioned earlier was the partnership between Mobiata and <a href="http://www.farelogix.com" target="_blank">Farelogix</a>; the reason this is particularly interesting is because they are also working directly with airlines.</p>
<p>Ben Kazez is the founder of Mobiata and when I was talking to him earlier this week I asked about where he saw the real opportunity in working with airlines: merchandizing was one of the first words he said.</p>
<p>Service recovery was also mentioned (example given of notifying someone about free wifi if their flight is delayed), but he was passionate about the opportunity for selling seat upgrades and lounge access via a mobile app.</p>
<p>On the question of whether an airline could build this for themselves he was quick to emphasise Mobiata&#8217;s &#8220;code tested with hundereds of thousands of users already&#8221; and their UI focus that has resulted in strong user acceptance.</p>
<p>My view on selling ancillaries via an app (just like selling via an airline website) is that the issues of payment and fulfillment are always harder than they first appear.</p>
<p>At every airline conference I atttend there is alway some wide eyed newbie with a great product telling airlines &#8220;Just add this to your website and watch the money roll in,&#8221; only to be replaced by another wide eyed newbie with another world changing product at the next conference.</p>
<p>If Mobiata were doing this on their own I&#8217;d be much more skeptical, but doing it in the way that they are definintely means they need to be taken very seriously.</p>
<p>There are many more airlines doing interesting things in mobile, but today I&#8217;ve been focussed writing mainly on the dowloadable apps rather than websites optimized for mobile. In reality, for an airline to own this space in their market, the two should be closely intertwined.</p>
<p>Earlier this month <a href="http://www.stockhouse.com/News/USReleasesDetail.aspx?n=7666524" target="_blank">United Airlines announced</a> a mobile website where &#8220;customers can view their itineraries and, in the event of missed connections, see the flights on which they have been automatically rebooked, rather than waiting in line at the airport for agent assistance&#8221; and <a href="http://www.finnair.com" target="_blank">Finnair</a> have a great feature where they can send an SMS upgrade offer whereby replying to the message sees points deducted from your frequent flier account &#8211; a great way of overcoming payment limitations.</p>
<p>So the opportunities in mobile are much bigger than the app, but this piece could easily double in length if I kept going down this path.</p>
<p>The airlines really have the ability to take mobile to the masses &#8211; more and more passengers are buying and installing third party itinerary planning and sharing apps by the day; the more mainstream this movement becomes, the less power the airlines will have in influencing the direction it takes.</p>
<p>It is very difficult to displace a frequently used tool loved by its user, but fortunately for airlines these early adopters, even though they number in the millions, are still only a small percentage of travellers actually owning smart phones.</p>
<p>In short, 2010 really is the year for the airline to get serious about its mobile strategy.</p>
<p>So to wrap up, I move away from the airlines and back to the vendors (my own employer clearly excluded).</p>
<p>With Worldmate and Mobiata chasing the airlines, TripIt chasing the corporations and Tripcase chasing the TMCs, will the rest be left chasing the crumbs?</p>
<p><strong>NB: </strong>Martin Collings is employed by <a href="http://www.amadeus.com" target="_blank">Amadeus</a> and for reasons of impartiality has specifically excluded any mention of the <a href="http://ideas.amadeus.com/Ideas/index.php/innovations/cmt/mtw-abstract" target="_blank">Amadeus CheckMyTrip mobile app</a> in this article.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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		<title>Game-changer? Smartphone manufacturers looking to disrupt travel distribution</title>
		<link>http://www.tnooz.com/2010/03/11/mobile/game-changer-smartphone-manufacturers-looking-to-disrupt-travel-distribution/</link>
		<comments>http://www.tnooz.com/2010/03/11/mobile/game-changer-smartphone-manufacturers-looking-to-disrupt-travel-distribution/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 12:36:16 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[operating systems]]></category>
		<category><![CDATA[smartphone manufacturers]]></category>
		<category><![CDATA[travel distribution]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=11496</guid>
		<description><![CDATA[Apple changed the music industry with iTunes. Might smartphone manufacturers like Samsung, Nokia, Motorola and RIM or mobile operating-system providers like Apple, Google or Microsoft disrupt the travel industry by weaving themselves into the fabric of travel distribution?<br /><br /><p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p>Apple changed the music industry with iTunes. Might smartphone manufacturers like Samsung, Nokia, Motorola and RIM or mobile operating-system providers like Apple, Google or Microsoft disrupt the travel industry by weaving themselves into the fabric of travel distribution?</p>
<p>Mobile trip-management company <a href="http://www.worldmate.com/" target="_blank">WorldMate</a> is &#8220;deeply involved&#8221; with multiple parties &#8220;in the mobile landscape&#8221; which are seeking to embed travel services from mobile check-in to last-minute travel purchases into their core operating systems, says Chief Commercial Officer Nadav Gur.</p>
<p>Gur says the players include smartphone manufacturers which are looking to travel &#8212; and talking with online travel agencies and other distribution parties &#8212; as a substantial revenue stream to offset margin pressure on smartphone manufacturing and services.</p>
<p>Gur, who was the founding CEO of Worldmate, says he expects one smartphone manufacturer to launch a deeply integrated travel product this year.</p>
<p>WorldMate, which offers trip-management services and competes against TripIt, TripCase, Kayak Trips and others, claims to have the largest user base in the crowd, although the company is relatively short on brand recognition in North America.</p>
<p>The smartphone players seeking to get involved in travel are not talking about building apps and linking to third parties for trip-planning, but seek to embed travel services and booking off-the shelf into their devices.</p>
<p>With the cash that some of these giant device manufacturers have available, it isn&#8217;t inconceivable that they could be looking at acquiring an OTA, with their smaller market caps  &#8211; even an Expedia or Priceline &#8212; as they seek to shake up the market and move their plans forward.</p>
<p>WorldMate&#8217;s role with the smartphone manufacturers or mobile operating-system providers is to provide them with technology expertise and the business acumen necessary to break into the travel industry.</p>
<p>Privately held WorldMate has investments from <a href="http://www.motorola.com/staticfiles/Business/Corporate/US-EN/motorola-ventures/motorola-ventures-home.html" target="_blank">Motorola Ventures</a> and the <a href="http://www.blackberrypartnersfund.com/" target="_blank">Blackberry Partners Fund</a>, but Gur says don&#8217;t necessarily use those relationships to read the tea leaves about which mobile partners WorldMate is involved with.</p>
<p>So why would a major smartphone manufacturer, like Apple or Motorola or Nokia, need WorldMate as an entrée into the travel industry?</p>
<p>Gur says having a first-mover advantage might be critical, and perhaps WorldMate might trim six to nine months off the delivery process for its partners.</p>
<p>The last-minute travel arena might be a key focus of some of these mobile players because of the nature of their devices. They can push hotel or car-rental offers to travelers at airports, for instance, especially if there are flight delays or cancellations.</p>
<p>With many people saying that mobile devices may eventually replace the PC as the primary means for browsing the Web and booking travel, perhaps smartphone manufacturers and mobile-operating system providers will play a huge role in changing travel distribution as we know it.</p>
<p>Gur, citing confidentiality agreements, declined to identify WorldMate&#8217;s partners in the new mobile-travel push.</p>
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		<title>WorldMate gets new CEO, pushes mobile deals with airlines, GDSs, hotels</title>
		<link>http://www.tnooz.com/2010/03/02/mobile/worldmate-gets-new-ceo-pushes-mobile-deals-with-airlines-gdss-hotels/</link>
		<comments>http://www.tnooz.com/2010/03/02/mobile/worldmate-gets-new-ceo-pushes-mobile-deals-with-airlines-gdss-hotels/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 14:26:22 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[apps]]></category>
		<category><![CDATA[cobranded deals]]></category>
		<category><![CDATA[Virgin Blue]]></category>
		<category><![CDATA[WorldMate]]></category>

		<guid isPermaLink="false">http://www.tnooz.com/?p=10753</guid>
		<description><![CDATA[Mobile itinerary-management company WorldMate shook up its executive ranks and is making a push for cobranded deals and advertising agreements with airlines, hotels and GDSs, as well as white-label pacts with smartphone manufacturers.<br /><br /><p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.tnooz.com/wp-content/uploads/2010/03/world2.jpg"><img class="alignright size-medium wp-image-10766" title="world2" src="http://www.tnooz.com/wp-content/uploads/2010/03/world2-300x267.jpg" alt="world2" width="300" height="267" /></a>Mobile itinerary-management company <a href="http://www.worldmate.com" target="_blank">WorldMate </a>shook up its executive ranks and is making a push for cobranded deals and advertising agreements with airlines, hotels and GDSs, as well as white-label pacts with smartphone manufacturers.</p>
<p>As announced previously, the Palo Alto, Calif., firm will be rolling out a Blackbery app, Virgin Blue by WorldMate, in the first quarter which will enable <a href="http://www.virginblue.com.au/" target="_blank">Virgin Blue</a> passengers to book flights and check-in from their Blackberrys.</p>
<p>A second phase of the implementation will involve deeper integration, including push alerts and opportunities for ancillary revenue such as hotel and limo bookings, says Nadav Gur, WorldMate&#8217;s founding CEO, who becomes chief commercial officer in the executive maneuverings.</p>
<p>In addition to the Virgin Blue deal, which involves a revenue-share model, Gur says WorldMate is talking to GDSs about joint solutions, has conversations going with major global airlines, and is &#8220;a few days away&#8221; from announcing an advertising launch where a major a hotel chain and some airlines will advertise on WorldMate&#8217;s <a href="http://www.symbian.org/about-us" target="_blank">Symbian app</a>, an operating system used on Ericcson and Nokia phones.</p>
<p>Rest assured that in WorldMate&#8217;s GDS discussions, it probably isn&#8217;t having much conversation with Sabre, which has its own itinerary-management app in <a href="http://www.tripcase.com" target="_blank">TripCase</a>.</p>
<p>Among the management changes at WorldMate, Jean Tripier, most previously chief operating officer at mobile-solutions provider<a href="http://www.good.com/about" target="_blank"> Good Technolog</a>y, becomes WorldMate&#8217;s new CEO, and Amir Kirshenboim returns to WorldMate as CEO of WorldMate Israel.</p>
<p>WorldMate says Tripier will head negotiations with &#8220;top-level brands&#8221; on co-branded distribution deals, which WorldMate argues is becoming a trend as travel companies seek to accelerate rollouts of their mobile offerings.</p>
<p>Tripier says a lot of airlines around the world have been building their own mobile apps for the iPhone, but they are short-changing themselves as many business travelers use Blackberrys and smartphones with the Symbian operating system, for instance.</p>
<p>In addition, an airline&#8217;s customers usually have relationships with more than one airline, and WorldMate can provide airline customers access to multiple airlines in these cobranded deals.</p>
<p>Says Gur: &#8220;Every airline has a line item to do mobile. Then they figure out that it&#8217;s complex&#8221; and look for solutions and focus on &#8220;how do we make this a profit center instead of a cost center.&#8221;</p>
<p>WorldMate says 5 million travelers use its personal assistant and hopes the executive changes will boost global expansion.</p>
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		<title>WorldMate battles TripIt for LinkedIn hearts and minds</title>
		<link>http://www.tnooz.com/2010/02/09/news/worldmate-battles-tripit-for-linkedin-hearts-and-minds/</link>
		<comments>http://www.tnooz.com/2010/02/09/news/worldmate-battles-tripit-for-linkedin-hearts-and-minds/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 14:00:24 +0000</pubDate>
		<dc:creator>Dennis Schaal</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[mobile app]]></category>
		<category><![CDATA[TripIt]]></category>
		<category><![CDATA[WorldMate]]></category>

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		<description><![CDATA[WorldMate, which keys in on business travelers with its itinerary management service, claims it has trumped competitor TripIt's LinkedIn capabilities with the launch of a WorldMate Blackberry app that enables users to find nearby LinkedIn connections or those in other cities.<br /><p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.worldmate.com/" target="_blank">WorldMate</a>, which keys in on business travelers with its itinerary management service, claims it has trumped competitor TripIt&#8217;s <a href="http://www.linkedin.com/" target="_blank">LinkedIn </a>capabilities with the launch of a WorldMate Blackberry app that enables users to find nearby LinkedIn connections or those in other cities.</p>
<p>WorldMate&#8217;s new LinkedIn features, available today, are accessible over the Web or through the mobile app, the company says.</p>
<p>The Palo Alto, Calif., company, which claims 5 million users of its personal travel assistant, says its integration with LinkedIn&#8217;s API enables users to:</p>
<ul>
<li>View nearby LinkedIn connections within their WorldMate itineraries;</li>
</ul>
<ul>
<li>Peruse a mobile pop-up which displays their LinkedIn connections who are in the locale when they arrive; and</li>
</ul>
<ul>
<li>Scan and contact connections in the destination.</li>
</ul>
<p>The WorldMate website-LinkedIn integration looks like the following:</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2010/02/worldmate2.jpg"><img class="aligncenter size-full wp-image-9198" src="http://www.tnooz.com/wp-content/uploads/2010/02/worldmate2.jpg" alt="worldmate2" width="500" height="150" /></a></p>
<p>Among the burgeoning number of itinerary-management services, TripIt pioneered LinkedIn integation as TripIt users can display upcoming getaways and business trips, their current location and travel stats on their LinkedIn profiles. It looks like this:</p>
<p><a href="http://www.tnooz.com/wp-content/uploads/2010/02/tripit2.jpg"><img class="aligncenter size-full wp-image-9201" src="http://www.tnooz.com/wp-content/uploads/2010/02/tripit2.jpg" alt="tripit2" width="319" height="422" /></a></p>
<p>However, in contrast to WorldMate&#8217;s new mobile app for LinkedIn, <a href="http://www.linkedin.com/opensocialInstallation/preview?_ch_panel_id=1&amp;_applicationId=1800" target="_blank">TripIt&#8217;s LinkedIn functionality</a> currently is accesible only through LinkedIn over the Web.</p>
<p><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aca7fc54&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=21&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aca7fc54" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=aceb56a9&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=22&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=aceb56a9" alt="" style="margin-right: 9px;" border="0"></a><a href="http://www.tnooz-media.com/www/delivery/ck.php?n=a7a95c6c&amp;cb=INSERT_RANDOM_NUMBER_HERE" target="_blank"><img src="http://www.tnooz-media.com/www/delivery/avw.php?zoneid=23&amp;cb=INSERT_RANDOM_NUMBER_HERE&amp;n=a7a95c6c" alt="" border="0"></a></p>
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