
Tales of frequent fliers getting the same letter three times from their favourite carrier have done the rounds but now airlines seem to be taking personalisation more seriously

Tales of frequent fliers getting the same letter three times from their favourite carrier have done the rounds but now airlines seem to be taking personalisation more seriously

The trend in online games, already popular in the entertainment industry, is set to extend to the travel industry according to research released this week.

Social media’s place as a marketing channel for the travel industry as well as its use for researching and buying a holiday is causing much scratching of heads.

Developments in information and communication technologies are boosting the pace of change in the tourism and hospitality industry and the pressure to compete for customers on a global scale is increasing constantly.
A World Travel Market report issued yesterday on social media painted a mixed picture about its apparent use by consumers.
Some interesting data – for the pros and antes of social media – from a study carried out by World Travel Market at the launch of its annual exhibition in London this week.
Eighteen entrepreneurs pitched a diverse range of new travel companies at this year’s Get Funded Show taking place during World Travel Market (London).
Entries ranged from mobile startups through to trip planning, holiday home rental and new airlines.
And the winner is….

Are you a online travel agency, tour operator, or traditional travel agency with responsibility for travel booking?

Direct, social media, offline retail, mobile web, mobile app, website et al – travellers can search and book products and engage with brains in more channels than ever before.

The business travel sector is embracing apps, mobile web, micro-management and virtual concierge systems – but what is the best strategy and how do you implement it?

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