A call center is a highly dynamic operation and often quite complex to manage. But do you know who your best converting reservation agent is?
Rough guide to measuring the efficiency (or not) of a hotel reservation call center
March 18, 2013 By Leave a Comment
Up-selling as an art form in hotels
February 28, 2013 By 2 Comments
It’s utopia in my world of revenue management in hotels to work with a general manager and operations team with true passion for up-selling.
The new reality in hotel revenue management – a check-list for 2013
February 4, 2013 By Leave a Comment
A new year and many changes are on the horizon that are impacting heavily your hotel’s pricing and distribution strategy.
video advertisements
Are blogs REALLY that important to hotels?
January 29, 2013 By 25 Comments
When I first started writing about hospitality, I was surprised at the number of hoteliers who came to me and said: “I have to have a blog – my SEO is bad without a blog!”, or some other variant.
A quick guide to revenue management in hostels
December 19, 2012 By 1 Comment
We have just recently taken on two youth hostels in Paris and are working on developing revenue management strategies for them.
Yeah, yeah, yeah, the internet is great for hotels – but please do not neglect the telephone
December 10, 2012 By 2 Comments
Are hotel businesses spending too much time concentrating on their digital channels at the expense of others?
Advertisement
What is in the ultimate tool kit for hotel revenue managers?
November 30, 2012 By 7 Comments
We thought it would be interesting to compile a list with the tools that a revenue manager should have at his disposal.
If you do not have a blog, your hotel website is dead
November 19, 2012 By 17 Comments
I can’t even begin to remember the number of times I have heard hoteliers talk about the need to get more direct business, preferably through their own hotel websites.
Ten more tips for picking the best channel management technology for hotels
November 5, 2012 By Leave a Comment
As outlined a few weeks back, we are on a mission to help you select the best channel manager available for you, so let’s continue.
Eleven tips when picking the best channel management technology for hotels
October 25, 2012 By 13 Comments
Channel management has become an important discipline for every hotelier – but it is now maturing.
