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Can awful airline customer service be overridden with AI and analytics?

This is a viewpoint from Scott Kendrick, VP of Marketing at CallMiner. After the debacles that occurred within domestic air travel in …

 
 

The media landscape is changing and media buying needs to adapt. From the handling of disinformation campaigns by social platforms, to YouTubers …

 
 
artificial intelligence

Saul Lopes, Virgin Holidays customer lifecycle lead, took a leap of faith on artificial intelligence as a tool to improve the brand’s …

 
 

Much of TripAdvisor’s fourth quarter 2017 investor call came back time and again to hotel revenue and what the company is doing …

 
 
air new zealand

Air New Zealand has launched a new destination campaign which helps travelers find their ideal locations to visit in New Zealand by …

 
 
virtual reality airlines

This one’s a trip. Japanese airline-themed restaurant First Airlines, offers visitors a First class flying experience that includes a virtual reality immersive …

 
 
travel people

This is a roundup of announcements related to people moves and business expansions in travel in February 2018. Friday 16 February 2018 …

 
 

In travel, the theory and practice of digital transformation has now shifted to incorporate the growing importance of mobile, which offers travelers …

 
 

What is the average conversion for a hotel website? 2.2%. That’s according to a recent Fastbooking study. The UK firm 80 Days, …

 
 

This is a viewpoint from Pamela Whitby, editor of EyeForTravel With the hype around blockchain in travel reaching fever pitch, why not …

 
 
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