Tech initiatives paying off for US airports, but growing pains a challenge

The 2017 J.D. Power rankings of North American Airports shows that investments in technology have resulted in a boost to passenger satisfaction, …

connecting norway

Congratulations are due to Gardermoen, Oslo’s Airport. It finally managed to do what so many airports haven’t. It allows international passengers to …

airport apps

Airports are spending a significant portion of their marketing budgets on customer engagement tools, including a sizable investment in developing mobile applications. By 2018, about …

new istanbul airport

Turkey is on track to spend more than $5 billion on Istanbul Grand Airport (IGA), which — if it fulfills its ambitions …


By aggregating multiple services and information, the “One App” travel concept envisions a truly seamless travel and transit future worldwide. The travel …


Air travel IT and communications specialist SITA is still bullish on the promise of NFC chips in air travel. And with 1 million NFC-enabled Android devices shipping per week, the promise of NFC is most certainly very bright.


We have probably all heard about it, read about it, seen people discuss it on stage at conferences – but doubts still remain as to how big this Big Data thing could and should be for travel brands.


In the airline business, there’s always been tension between the forces in a company such as marketing or finance or operations.


It is often easy to forget – whether we work in the business OR as consumers of travel – that the well-oiled engine room of the industry is a remarkable phenomenon.


For years, air travellers were happy to turn off phones and other devices, tuck into their peanuts, flick through the inflight magazine and watch a film.


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