bots

 

Artificial intelligence is everywhere – and it’s only the beginning

This is a viewpoint from Alex Kaluzny, Chief Technology Officer at Egencia. Judging from the GBTA/VDR conference in Frankfurt last month, artificial intelligence …

 
 

A survey published by Engine, a service design consultancy, shows that the airline industry has suffered damage to brand reputation in recent …

 
 

US consumers prefer travel and hospitality brands to communicate with them via email rather than other channels, says a new study from …

 
 

African OTA Jumia Travel claims to be first business in the region to integrate Facebook Messenger into its customer service platform. Jumia …

 
 

A Kayak.co.uk study into the British traveller reveals some long-term grains of optimism when it comes to bots despite the fact that, …

 
 

There seems to be two rather different realities presented about human interaction with consumers in the travel industry. We hear that the …

 
 

“Metasearch on steroids,” is how industry veteran Krista Pappas, the vice president of Lola, describes the firm’s new agent console, a state-of-the-art …

 
 
robot travel booking planning AI

Artificial intelligence (A.I.) isn’t a dream from the distant future. Machine learning is a method of data analysis that allows computers to …

 
 
distil networks

Distil Networks, a provider of bot detection and mitigation services who says that about 30% of its business is with travel companies, …

 
 

Recently, there has been a mania for chatbots in the ecommerce world and, as you would expect, the travel sector was heavily …

 
 
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