chatbots

 

Consumers want chatbots to feel human, not look human

A new study by CapGemini finds that consumers are ready to embrace AI support, and that AI interactions, if properly designed, can …

 
 
AI

This is a viewpoint from Mikhail Naumov, co-founder and president of DigitalGenius. It’s no secret that travelers aren’t exactly “best buddies” with …

 
 
AI

“I do not fear computers. I fear the lack of them” (Isaac Asimov) Agreeing on a definition of artificial intelligence can be …

 
 
VR GCH Hotel bookings

Daniel Wishnia, a digital marketing consultant at the German group GCH Hotels, could not be more enthusiastic about what new technologies can …

 
 

The majority of consumers prefer to use self-service tools when researching travel options, according to a study by online accommodation giant Booking.com. …

 
 

Sponsored by EyeForTravel. In the run-up to EyeforTravel’s flagship European show next week, some of the high-level executives and innovators speaking at the …

 
 

This is a viewpoint from Duncan Keene, UK managing director of ContentSquare. Conversational commerce offers great opportunities to improve the customer experience. …

 
 
tech trends

Sabre has published its latest Emerging Technology in Travel report, which looks at the top technology trends driving travel and social change …

 
 

This is a viewpoint from Iñaki Úriz, CEO at Caravelo. We built our first chatbot over 4 years ago. Its name is …

 
 

This is a viewpoint from Mike Slone, chief experience officer for Travelaer.. The technology revolution today – led by artificial intelligence (AI), …

 
 
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