customer experience

 

customer experience Brand reputation hangs in the balance with each customer
customer experience

A new study on the impact of positive or negative customer service experiences shows something we may already have suspected: a company’s …

 
 

This is a viewpoint from Mike Slone, chief experience officer for Travelaer.. A few days ago, KPCB partner and internet legend Mary …

 
 
digital identity verification

Banks, payment providers, and money transfer companies have placed facial and document recognition software at the heart of their digital transformations. The …

 
 

This is a viewpoint from David MacHale, digital marketing director, Travelport Digital. Travelers have gone all Shania Twain on us recently. To …

 
 

Air travel could be better, and technology could deliver that, but only if the customer is at the heart of the brand. …

 
 

Ryanair will extend its holiday packages service to additional markets over the next few months. Ryanair Holidays, which launched in December in Ireland, Germany and …

 
 

Times are tough for marketers with fast moving consumers hard to keep up with as they swap between devices for different stages …

 
 

It is an open secret that players across the travel industry are looking to emulate the leaders of online retail, as customers …

 
 

While there might already be fatigue at the overuse of the term ‘big data’ now is the time to act if a report from Amadeus is to be believed.

 
 

If the creation of brand loyalty is the sine qua non of all marketing, then the way that companies define both themselves and those who purchase their products is no less of a priority.

 
 
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