customer service

 

More growth ahead for Hotelbeds: Interview with Managing Director Carlos Muñoz

This was my first time at World Travel Market in London. The show is absolutely massive, as it is primarily a salon …

 
 

Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program at Ronald Reagan …

 
 

A survey published by Engine, a service design consultancy, shows that the airline industry has suffered damage to brand reputation in recent …

 
 

TravelBird has become the latest travel company to adopt artificial intelligence for customer service through a partnership with DigitalGenius. The new predictive …

 
 
roomstorm distressed passengers walked guests customer service

Have you ever heard of the term “distressed passengers?” NB: This is a guest viewpoint of Maksim Izmaylov of Roomstorm. “Distressed passengers” …

 
 

You’ve invested countless dollars and hours into an amazing Facebook presence that offers direct engagement with your core customer base — so …

 
 

Southwest Airlines has joined the ranks of carriers such as Atlanta-based Delta Airlines that have dedicated social media listening outposts. Southwest Airlines …

 
 

A new analysis on airline responsiveness on Twitter by the team at Conversocial shows the top performers as far as speed of customer service …

 
 

New research shows social media’s continued dominance as the most rapid form of customer service.

 
 

Social customer care analysis from Social Bakers reveals both a year-over-year increase in the quantity of questions answered on social media and a reduction in average response time for brands.

 
 
Loading
 
 

Newsletter Subscription

Please subscribe now to Tnooz’s FREE daily newsletter.

This lively package of news and information from Tnooz’s web site provides a convenient digest of what’s happening in technology that drives the global travel, tourism and hospitality market.

  • Cancel