customer service


Delta adds video chat to customer service line-up
2 months ago

Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program at Ronald Reagan …

3 months ago

A survey published by Engine, a service design consultancy, shows that the airline industry has suffered damage to brand reputation in recent …

6 months ago

TravelBird has become the latest travel company to adopt artificial intelligence for customer service through a partnership with DigitalGenius. The new predictive …

roomstorm distressed passengers walked guests customer service 1 year ago

Have you ever heard of the term “distressed passengers?” NB: This is a guest viewpoint of Maksim Izmaylov of Roomstorm. “Distressed passengers” …

2 years ago

You’ve invested countless dollars and hours into an amazing Facebook presence that offers direct engagement with your core customer base — so …

3 years ago

Southwest Airlines has joined the ranks of carriers such as Atlanta-based Delta Airlines that have dedicated social media listening outposts. Southwest Airlines …

4 years ago

A new analysis on airline responsiveness on Twitter by the team at Conversocial shows the top performers as far as speed of customer service …

4 years ago

New research shows social media’s continued dominance as the most rapid form of customer service.

4 years ago

Social customer care analysis from Social Bakers reveals both a year-over-year increase in the quantity of questions answered on social media and a reduction in average response time for brands.

airbnb listings 4 years ago

A legitimate promo code to encourage homeowners to list their properties on Airbnb "escaped into the wild," — where one individual used it to spam owners of vacation homes who had listed on the rival listings service TripVillas. Was this a one-off?


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