Delta

 

Delta adds video chat to customer service line-up

Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program at Ronald Reagan …

 
 

Delta Air Lines is testing whether facial recognition technology can speed the bag-checking process. It has installed four self-service bag drop machines …

 
 

Data released this month illustrates the success of a wide array of initiatives being used by airlines to attract prospective passengers to …

 
 

The importance of big data is increasing across all industries — as are the jobs required to tap into the insights within …

 
 
delta airlines

A week ago, Delta Air Lines had a massive worldwide failure of its systems, due partly to a fire. The recent outages …

 
 

After attributing a massive worldwide failure of its systems on Monday to an overnight power outage, Delta faces ongoing delays and flight …

 
 

Edinburgh-based UserVision has looked at the US websites of six global airlines in light of changes to the US Department of Transportation‘s …

 
 

Social media and online travel agencies have been blamed for the poor state of relationships between consumers and travel brands. MBLM, a …

 
 
icelanair wifi

Icelandair has been talking up its connectivity prowess recently, claiming 95% of its aircraft fleet now has on-board wifi. The idea of having on-board …

 
 
house of cards travel technology airline antitrust

Last month, before a US watchdog began an antitrust investigation against some airlines, the Travel Technology Association (TTA), a lobbying group, published a …

 
 
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