guest experience

 

For hoteliers: 6 steps to success in text messaging and chat from an expert

This is a viewpoint from Sudheer Thakur, Founder and CEO at HelloShift. Smile! That’s what most hotel staff are trained to do. …

 
 

This is a viewpoint from Robert Meza, global head of travel partnerships at the ENTERTAINER. On my last trip to London for …

 
 

Dream Hotel Group began beta testing Amazon’s voice service Alexa, along with its partner Volara, at The Time Nyack, one of the …

 
 

The hotel market is renowned for its inertia and late adoption to technological innovations. Yet, it was one of the first industries …

 
 
hotel merchandising

As we reach 2016, Tnooz is unveiling its customary series of reflections on the year behind us and what the travel, tourism, …

 
 

When you think of it, it might seem like an obvious question: what motivates people to travel on holiday and what are …

 
 

The guest experience is often mentioned over and over by CEOs and senior hotel executives as the key to success in today’s market.

 
 
 
 

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