Marriott

 

As China’s travellers opt for customized trips, AccorHotels looks to personalise for millions of Ctrip users

Ctrip 300 million registered users will have access to personalised experiences from AccorHotels’ brands following the signing of a memorandum of understanding …

 
 
digital identity

The coverage was global and across industries: the Known Traveler Digital Identification program captured the imagination, combining buzzy concepts like blockchain, cryptography, …

 
 
China travel

For the past two weeks, major brands like Priceline, Marriott, Muji and Ctrip made moves in different directions; and statistics help paint …

 
 
marriott china

Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as …

 
 
loyalty programs

“There’s nothing cheap about loyalty”, poetically asserts Ryan Bingham, the main character of the Walter Kirn novel Up in the Air during …

 
 
hilton

Hilton has opened an Innovation Gallery – an incubator and showcase for development where the company will explore the future of hospitality …

 
 

This is a viewpoint from Ian Thorley, VP sales and marketing at Bellstar Hotels & Resorts. The hospitality industry has recently undergone …

 
 

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of …

 
 
hotel franchise fees, otas

This is a viewpoint by Peter O’Connor, professor of digital disruption at Essec Business School in Paris. While much media attention has …

 
 

Hilton Hotels is testing “incremental opportunities” arising from new cancellation and pricing policies. The company is thinking about a range “from the …

 
 
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