reputation management


tnooz workshop: Beyond reviews – defining your hotel’s online reputation

A hotel’s reputation is now built up or torn down online. In a world of review sites and rating scales, digital word …


Imagine what would happen if a member of your staff blatantly ignored guests at the front desk who wanted to discuss their …

trustyou benjamin jost interview

TrustYou, the hotel guest feedback platform, has had a big 2016 already. Since last winter, the Munich-based company has been powering Google hotel …

microscope laptop

Since social media is still relatively new, a lot of the research available to people is very conflicting when it comes to understanding Facebook and Twitter.


African OTA Travelstart surpasses 1 million Facebook fans across its markets.


TripAdvisor promotes Marc Charron to head TripAdvisor for Business unit.


Travel agents seeking insights into potential properties for customers are often left to search the Internet far and wide to glean perspective on a particular property, a challenge which has been directly addressed by reputation managers TrustYou with their newest product.


Maintaining a social media strategy is not only about scheduling tweets and replying to mentions. Rather, social media marketing is a living process in which each component is connected to the others.

Quora - Lead Generation 1

Q&A portal Quora has rolled out the ability to search on answers, opening doors to potentially easier lead generation and better reputation management for travel brands.


The hotel industry has a long history in customer experience measurement.


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