The reviews are in, and the world’s top-rated luxury hotel is…

ReviewPro has done the gruntwork, parsing 839,593 online guest reviews of 1,692 properties published during 2013 to determine the top luxury hotels worldwide. …

sochi olympics

The 2014 Winter Olympics may not be popular in some quarters for political and ethical reasons – but it also appears much …


Two-thirds of hotel guest travel reviews are positive and English-speaking travellers are the wordiest, reveals a study by ReviewPro. The online reputation …

social media reputation and hotel price - Tnooz

Ever wondered how your hotel’s online reputation is going to positively or negatively impact your hotel pricing? Ever wondered what is the …

American Airlines - Klout Integration

American Airlines has partnered with social influence benchmark tool Klout to allow users to enter its Admiral Club lounge free for a day.


A few weeks back, I spoke at a conference organized by Travelclick and IDeaS in Mumbai, primarily about how social media and online reviews are changing the landscape of hotel revenue management.

Review Pro - Revenue Optimizer

Ever since Cornell University established a link between online reputation and revenue per room in hotels it was only matter of time before technology came along to make the most of it.


The hotel industry has a long history in customer experience measurement.


Want to get some hard numbers as to how influential a hotel’s reputation can be to the bottom line? Well, here you go.


We have collected some of the most popular questions hoteliers and others have about how to handle social media and the steps needed to implement a successful strategy.


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