How to use great customer service to trigger social media attention [15 TIPS]

Remarkable customer service pays dividends in the travel industry by increasing loyalty and word of mouth buzz.


Further validation of a growing sector in the industry with Revinate capturing a healthy funding round in the form of $14.5 million from Benchmark Capital and Formation 8.


One of the most revolutionary trends happening in hotel technology right now is the use of social media data and customer review analytics in optimizing distribution and maximizing revenue growth.


Many mobile marketing conversations focus on tactics such as applications and mobile web development, but there are other equally important concepts to consider as you plan a strategy.


The guest experience is often mentioned over and over by CEOs and senior hotel executives as the key to success in today’s market.


Not many hoteliers or other travel brands would want to be labelled pirates – but that is exactly what the late Steve Jobs often said when describing disruption.


Using social media to build customer satisfaction requires much more than just setting up a profile on the latest social network – it requires a high level of so-called social responsiveness.


In the recent past, travelers had limited options to use their mobile phones for searching, shopping, buying and managing their journeys.


MobilyTrip reaches imge and guide milestones, ReviewPro hires in US and Europe, Trafficmaster readies for London 2012… What else is happening in travel tech around the world.


Conference season is in full swing for the hotel and travel industry, with EyeForTravel’s Social Media Strategies for Travel event early in the week, and mega-show ITB on now in Berlin.


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