user review


Survey reveals half of users do not trust travel review websites

Content is STILL proving to be the king. About 60% of review website users pay more attention to customer comments rather than to the numerical or star …


Canada-based Hotel Quebec is suing a former guest for $95,000. The reason? The guest wrote a negative review on TripAdvisor exposing the bed bugs in his room and refused to remove the review.


There is no discussion on customer experience today that doesn’t speak to social media and its impacts on hotels, operators and brands.


Travelport has pulled out of fronting the Opinions travel review system it launched in conjunction with Vinivi, as it shifts focus to core products.


Instagram has obviously taken the social sharing world by storm and, post-acquisition by Facebook, doesn’t seem to be slowing down.

GateGuru app update

Another acquisition for TripAdvisor, this time buying flight and airport information application provider GateGuru for an undisclosed fee.

tavare tripadvisor

A communications manager in Sydney for one of the world’s largest hotel chains has confirmed to Tnooz that he wrote at least 105 reviews anonymously on TripAdvisor, in an apparent breach of the site’s rules.


The popularity of online reviews and the importance of social media are changing the way that hotels are approaching how to gather customer feedback.


What is the ROI of your kids? And let’s be clear, they cost an absolute fortune these days. So, this recent Mother’s Day got me to thinking about this very question.


Last year, one of YouTube’s executives told a conference that around 90% of all web traffic will soon be video.


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