A window of opportunity to drive higher corporate compliance

The vast majority of business travellers always book trips within their organisation’s travel policy, but US employees are the most likely to break these rules, according to a new study.

A global survey of 5,200 business travellers by Expedia’s travel management brand Egencia found that 82% of corporate travellers always booked within travel policy.

But this number dropped to just 62% in the US with the biggest reason being travellers’ inability to book far enough in advance to stay within their organisation’s travel policy.

Business travellers in Australia (68% compliance to travel policy), Norway (72%) and UK (73%) were also more likely to book their travel outside policy.

The most compliant business travellers were found in India, where 97% always booked within policy, followed by France, Germany and Sweden, where the compliance rate was 87% for all three countries, according to the Egencia survey.

Globally, the most common reason for booking out of policy was, again, the inability to book far enough in advance (52%) – ranking well ahead of other reasons, such as there being no advantage for the traveler to book within policy (12%), companies not enforcing policy (9%) and policies not being “clearly defined” at 4%.

Travelers’ number one complaint with corporate travel programmes was price constraints and their impact on the quality of the accommodation they could book (31%), followed by having limited upgrade options (15%).

The inability to add perks such as lounge access or fast-track security at airports also ranked in the top three factors affecting business travellers in the US, UK, Germany and Sweden.

The most important element of a programme for travelers was the ability to control bookings themselves (48%) from the initial booking stage to making any changes. This ranked well ahead of receiving specialised customer support (15%).

Wendy White, Egencia’s vice president of marketing, said:

“The days of mindless cost cutting out of a travel programme are now gone. While travel managers are still expected to deliver savings, the stakes are now much higher.

“Company culture, employer brand, capacity to attract and retain talent – these are key to the growth and success of companies. The modern travel manager knows that and will set the travel programme to play a determining role in shaping the company culture.”



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Rob Gill

About the Writer :: Rob Gill

Rob Gill has been writing about the travel industry since 2001 when he joined the features department at Travel Trade Gazette in London, having previously worked for local newspapers in the UK for five years.

He was also city and finance correspondent at TTG before later becoming editor of ABTN (Air & Business Travel News) and then digital editor of Buying Business Travel.

He is now an award-winning freelance journalist writing about the leisure and business travel industries for B2B magazines and websites. He has travelled extensively for both business and pleasure, but is mostly based in London these days.



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  1. Ivan Burmistrov

    ALWAYS provide the link to original research.


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