heathrow airport gate software
4 years ago

Airlines start tracking passengers who are running late inside Heathrow

London’s Heathrow Airport said today that it using technology to inform airlines when individual passengers are running late and haven’t yet entered the security checkpoints.

If a traveler hasn’t yet made it to a checkpoint and has less than half an hour before their flight departs, they’ll be stopped by automated gates.

When the passenger scans his or her boarding pass at the automated gates to enter the security checkpoint area, screens will direct them to return to the check-in desk instead.

The airline will also be instantly informed that the passenger won’t be making it, allowing it time to remove any bags from the aircraft. No bag can travel without its owner. So airlines appreciate having a few extra minutes to make sure that the AWOL passenger’s bag isn’t in the cargo hold.

Similarly, if the passenger is in the wrong terminal, they’ll be re-directed — and the airline alerted if the passenger will be late.

A study showed some gains

Says Heathrow:

During the first week 35,000 passengers successfully used the positive boarding technology as part of their departure journey.

Of these travellers, 700 late passengers were informed by the automatic information display to promptly make their way to the departure gate to ensure they didn’t miss the flight, and 10 late-running passengers were instructed to go back to check in as they didn’t have sufficient time to clear security and make their flight.

This meant the airline could unload their luggage and depart on time.

The software, currently working in terminals 1 and 3, will be rolled out to terminal 4 in September and other terminals soon after. It is compatible with all airlines’ computer systems.

heathrow airport gate software

“World first”

Heathrow claims this software is a “world first” among airports. British Airways, which dominates Terminal 5, has deployed a similar system for some time.

At most airports, boarding passes are currently checked by human agents before passengers enter the security area. Heathrow previously replaced these agents with the use of automated gates, and it is now adding new software at the gates to make better use of them.

The primary benefit of the new system is that the airlines are instantly informed via their computerized systems about the passenger’s lateness.

Some skepticism

Heathrow officials told The Telegraph that late-running passengers cause 50,000 minutes of delays a year at Terminals 1, 3 and 4, creating a bill of £3.5 million.

The Flyer Talk message boards instantly started carping that the real causes of delayed flights are 1) overzealous security checks that snarl passengers; 2) flight information display screens that publish inaccurate information, thus reducing compliance with their messages.

NB: Image courtesy of Heathrow.

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Sean O'Neill

About the Writer :: Sean O'Neill

Sean O’Neill had roles as a reporter and editor-in-chief at Tnooz between July 2012 and January 2017.



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  1. Glenn Gruber

    Last year on the “Future of Airports” Tnooz webinar with the folks at Amadeus, I suggested using geo-fencing to perhaps automatically re-book passengers that were running late and would not make their flights. Perhaps this is the first step along that path. Will keep watching what unfolds.

  2. Gary

    This would be good if it works both ways and the airlines can communicate in the other direction with the gates so that flights delayed by 30 minutes would allow travellers more leeway if they arrive late at the security gate. I am a regular at T5 and usually rushing to meet the 35 minute cut off time for checked in pax, only to find when I get through that the flight is showing a 20 minute delay, or worse. Equally useful would be some correlation between the security lines and the gate, as some days there can be a 5 minute wait at the machine once you are through that gate, and other days it could be 20 minutes. If the gates ‘knew’ this then more flexibility could be applied to reflect arrivals rather than the closed cut off time. When I had the option I would also choose T1 because I knew that arriving 20 minutes before departure would still get me on the flight.

  3. Benny Green

    Some years ago I was in Dallas Fort Worth and entirely due to my own fault late arriving to the gate. They didn’t want to let me on because the gate was closed. Then I pointed out my bag had already been checked in earlier so must be on the plane, and it would be slower to take it off, than let me on. I won that one 🙂


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