American Airlines slams Expedia for fare display snub
The shock decision by Expedia, revealed earlier today, to essentially strip AA’s fares out of the results, leaving it with just a name and link rather than prices, has seen the airline issue question the online travel agency’s motives and accuse it of “favoritism” toward other airlines.
In a statement, an official says:
“While tickets for air travel on American remain available for purchase on Expedia, its favoritism toward other airlines’ airfares may lead consumers into believing that they have fewer choices, even in situations where American’s fares are lower, and schedules are superior, than other airlines that are listed first.”
The airline says the decision has come despite the fact that it has “taken no action against and continues to operate in good faith with Expedia”.
The snub by Expedia has led AA to simply point out that its fares are now available on rival sites such as Priceline and meta giant Kayak.
Interestingly, AA omitted to mention Travelocity. The airline’s fares are still being carried on the site but the OTA’s owner Sabre has issued a statement of support to Expedia for its actions today.
Kevin May is a senior editor and one of the co-founders at Tnooz. He was previously editor of UK-based magazine Travolution and web editor of Media Week UK from 2003 to 2005.
He has worked in regional newspapers (Essex Enquirer) and started his career in journalism at the Police Gazette at New Scotland Yard in London. He has a degree in criminology, a postgraduate diploma in magazine journalism and will be publishing his first book - a biography about electronic band, Depeche Mode - soon.