A need for speed in business travel booking systems

Business travellers continue to be frustrated about how long it takes to book travel as well as lack of flexibility in systems says research from Egencia.

Expedia’s business travel arm surveyed more than 6,000 business travellers across the world to reveal that the time taken to book in the top complaint.

According to the study 40% also believe booking systems should save them time.

Further findings revealed in the research include that a third of business travellers expect booking systems to remember their preferences and a third now expect personalised options.

In addition, most travellers, 70%, book their own travel and half of those say it’s because it gives them greater control.

However, travellers cite changing reservations as a top frustration with 50% of those surveyed mentioning it as a painful part of the booking process.

And, when on the move, 45% of travellers also cite arranging ground transportation as frustrating. Most, 70%, say they just head for the taxi queue when in an unfamiliar city .

Ground transportation is an area many in the business travel community have been working to integrate in recent years to address the ‘last mile’ in business travel.

Amadeus integrated Cabforce three years ago and more recently has been integrating content from Madrid-based Cabify.

Concur partnered with Lyft just over six months ago and more recently said it was testing Rome2Rio within its TripIt app to make ground transportation easier.

The Egencia study was conducted online among business travellers aged 18 or more with respondents from the  UK, France, Germany, Sweden, Denmark, Norway, Finland, China, Australia, India, USA and Canada.

Related reading:

Business travellers split between traditional and alternative booking channels

NB: Travel booking image via Shutterstock.

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About the Writer :: Linda Fox

Linda is Managing Editor for tnooz. For the past decade, she has worked as a freelance journalist across a range of B2B titles including Travolution, ABTA Magazine, Travelmole and the Business Travel Magazine. In this time she has also undertaken corporate projects for a number of high profile travel technology, travel management, and research companies. Prior to her freelance career, she covered hotels and technology news for Travel Trade Gazette for seven years. Linda joined TTG from Caterer & Hotelkeeper where she worked on the features desk for more than five years.



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