hotel revenue management

GDSs are still strong in the US hotel market

In the US hotel market, global distribution systems (GDSs) are as strong as ever, when the data is looked at in a certain light.

About 55 million reservations were booked in the US through GDSs last year, according to TravelClick, an e-commerce service provider. That’s the same level as in 2007.

The resilience of GDSs flies in the face of a decade’s worth of industry chatter that GDSs are experiencing rapid decline. Business travelers continue to allocate a huge share of their travel spend through travel managers who use GDS systems. An aggressive move into the corporate booking portal market has paid off.

The four GDSs command slightly more than 10% of all US hotel revenue (excluding an online travel agency (OTA) volume that is powered by a GDS), according to PhoCusWright. OTAs drive at most 9% of reservations in the US market, says TravelClick.

A cost advantage

On a revenue base of $100 billion, the dollar value of fees hotels pay to facilitate transactions through GDSs is about $1.3 billion, according to a study by the American Hotel & Lodging Association (AHLA). A large share of those fees are passed on to the travel agents.

The comparable figure for bookings made through online travel agencies (OTAs) is nearly double that figure, at $2.5 billion, on the same $100 billion base revenue.

So GDSs have a cost advantage over OTAs. That’s partly because of the higher value of the transactions they typically process at volume, compared with the typical bookings that come through central reservation offices, OTAs, “” websites, and other direct channels.

Business travelers tend to stay at properties with the highest average daily rates, elevating the average transaction value of GDS bookings. It costs about the same to process the higher value transactions, giving GDSs an economy-of-scale edge.

hotel revenue management

The major GDSs are racing with each other to become more dynamic and allow hoteliers to connect to travel agents at the point of sale and increase upsells of guests on amenities, says STR. Agents earn commissions that hover around 10% for ancillary sales, according to industry sources, so they have a vested interest in accelerating this trend — which, in turn, could enable GDSs to maintain competitive moats around their businesses.

NB: Image of hotel revenue managers courtesy of BTO University/Flickr/Creative Commons.

Share on FacebookTweet about this on TwitterShare on LinkedInEmail to someone
Sean O'Neill

About the Writer :: Sean O'Neill

Sean O’Neill had roles as a reporter and editor-in-chief at Tnooz between July 2012 and January 2017.



Your email address will not be published. Required fields are marked *

  1. Timothy O'Neil-Dunne

    Just a thought. I am not sure that the numbers stack up to a huge number. Hotels will grumble that intermediary distribution costs them the most. Not just in direct costs but in indirect service and support costs.

    The 2 numbers using TravelClick and PCW are within a hairs breath so I would probably say they are statistically tied.

    To claim therefore that the GDSs are still strong with only a 10% marketshare would seem to be a bit generous. I would suggest that hotels are struggling with the lack of full functionality via the GDS as a strong cause of moving away from using GDS as a primary channel. Further I would argue that its a bit of chicken and egg. If the service is available for the hotels then it will get used by the agents. If on the other hand it was not available – agents would find other sources. Thus I believe ease of use trumps price shopping and comparison behaviour.




Newsletter Subscription

Please subscribe now to Tnooz’s FREE daily newsletter.

This lively package of news and information from Tnooz’s web site provides a convenient digest of what’s happening in technology that drives the global travel, tourism and hospitality market.

  • Cancel