Hilton campaigns to bring clicks direct

Hilton Worldwide is the latest to push back at online intermediaries with its campaign to get loyal guests to book direct.

The company says its ‘Stop Clicking Around’ campaign is its biggest launched in the company’s 97 years so it looks like its means business, literally.

The promotion promises discounts for direct bookings via the Hilton website, call-centres, mobile application or travel agents.

It also points to other benefits for its loyalty scheme members such as points, free wifi and use of the brand’s Digital Key.

And finally, direct booking makes for a more personalised experience for members of the scheme, according to the hotel giant.

In a statement Hilton Worldwide chief marketing officer Geraldine Calpin says:

“Our customers don’t need to worry about sorting through a dizzying array of websites, enduring hundreds of clicks and wasting hours of time. They can be assured that booking a room directly with us at any of our hotels doesn’t require extensive searching and price checking to find the best prices online.”

The statement adds that last year 1.6 million free nights went unearned because of bookings made through third party sites instead.

Some may recall a similar campaign to push online direct sales from Marriott six months ago which angered the agency community.

Hilton may be hoping to sidestep any potential issues by accepting bookings from ‘approved travel agents’ and ‘preferred corporate travel partners.’

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About the Writer :: Linda Fox

Linda Fox is managing editor for Tnooz. For the past decade years she has worked as a freelance journalist across a range of B2B titles including Travolution, ABTA Magazine, Travelmole and the Business Travel Magazine.

In this time she has also undertaken corporate projects for a number of high profile travel technology, travel management and research companies.

Prior to her freelance career she covered hotels and technology news for Travel Trade Gazette for seven years. Linda joined TTG from Caterer & Hotelkeeper where she worked on the features desk for more than five years.

 

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Comments

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  1. Chan

    Hi Linda, great article, did not know that it was such a big campaign for Hilton, they really mean business this time around. Around on their move to encourage more people to book directly through hotel.
    Another thing, unfortunately, the video linked to youtube is no longer available, might need to take note on that.

     
  2. Curtis

    Linda– The print version on page 15 of Travel and Leisure (June 2016) portrays a slightly different spin which I think Hilton is trying to create a play on words with “clicking”…. “f***ing” or “sleeping” around. The add shows two men in bed. There are many different ways this print add can be taken.

     
 
 

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