IBM Watson technology finds its way into travel agency desktops
WayBlazer has landed itself a major customer in its quest to bring the IBM Watson cognitive computing model to the travel industry.
Trisept Solutions will be the first third party vendor to integrate the WayBlazer system into its technology for agencies, in a partnership that is set to go live in February this year.
WayBlazer’s IBM Watson-hosted platform listens to natural language travel queries and then returns personalised recommendations for a trip.
The big selling point put forward for IBM Watson is that it contains millions of data points it has collected which ordinarily may not have been available through existing systems.
The Xcelerator technology will include the WayBlazer platform so that agents can research and book (“interact with the system as if you were talking with a person”, claims WayBlazer CEO Felix Laboy) and then receive ideas for land-based trips and cruise holidays.
Escorted tours and river cruises will be added in the summer of 2016, Trisept says.
“Xcelerator will allow the agent to become an expert on a much greater area of the world than they might have otherwise.
“The alternative would be exhaustive trip searches across millions of data points.”
Kevin is senior editor and a co-founder at Tnooz. He was previously editor of UK-based magazine Travolution and web editor of Media Week UK from 2003 to 2005.
He has worked in regional newspapers (Essex Enquirer) and started his career at the Police Gazette at New Scotland Yard in London. He has a degree in criminology, a postgraduate diploma in magazine journalism and publishes his first book - a biography about Depeche Mode - in early-2017.