Marriott tightens its cancellation policy for hotels in the Americas

Marriott International changed its cancellation policy, requiring guests to cancel by midnight 48 hours prior to arrival.

Guests who cancel later will be charged a fee that is the equivalent of one night’s stay.

The previous “free cancellation” cutoff was 24 hours.

The new policy applies to all Marriott brands in the U.S., Canada, the Caribbean and Latin America.

Exceptions are the independently owned Design Hotels and Marriott Vacations Worldwide properties.

Marriott said the new policy “will allow hotels a better chance to make the rooms available to guests seeking last-minute accommodations.”

Hotels whose policy is to allow guests to cancel their room reservations on the day before arrival without incurring a fee “are faced with a significant number of unsold rooms due to last minute cancellations,” the company said.

Marriott is the largest hotel company in the world. Its 29 brands include Ritz-Carlton, the Autograph Collection, Courtyard by Marriott, W Hotels and Westin.

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Michele McDonald

About the Writer :: Michele McDonald

Michele McDonald is a senior editor at Tnooz. She has worked as a journalist covering the travel industry for more than two decades.

She is a former managing editor of Travel Weekly (US) and former editor-in-chief of Travel Distribution Report.

In 2002, she founded Travel Technology Update, a newsletter for distribution professionals. She remains editor and publisher of Travel Technology Update. She also contributes to Air Transport World.

 

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  1. Gavin Pereira

    Being in the industry for 10+ years I have always found hotel cancellation policies a bit too flexible for the 21st century and one aspect that has not changed. Why I say you may ask, well for starters it is a known fact many clients unashamedly book several hotels just to hold while they go price shopping for a cheaper deal and cancel at the last minute or a few days/ weeks out. Sure I am all for flexible cancellation for business customers (corporates). But for the general public free flexible cancellation results in a high amount of wash/ last minute cancellations due to people changing their mind finding cheaper elsewhere etc and also results in rates getting inflated as hotel managers think WOW someone booked at that high rate in advance.

    I would like to see where the industry heads in this regard as my personal opinion is that flexible cancellation should be offered but a admin fee should be retained by the service provider/ hotel to cover administration and re-stocking/ re selling. Similar to the air-lines – very few if any offer truly flexible rates without a small penalty/ charge for changes.

     
 
 

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