Screen scraping bots banished by latest startup targeting travel vertical
Screen scraping is the process of deploying automated bots to gather website content used to seed other services, fuel competitive intelligence, and aggregate product details like pricing, features and inventory.
Screen scraping is ubiquitous, and ubiquitously contentious. It has been the subject of high-profile lawsuits across industries (see Craigslist v. PadMapper), and, in the travel space, has spawned epic feuds (see Ryanair v. Everyone).
Companies hate having their data and content scraped by bots, claiming copyright infringement and unfair business practices. And businesses reliant on scraping claim freedom of information and fair use.
Regulators have weighed in on some cases, such as Google’s recent concession to stop screen scraping review sites and placing the content in their search results. Courts have been involved in others, most recently in the aforementioned Ryanair case, where a court refused to grant an injunction against Budget Travel’s use of screen scrapers on Ryanair’s sites.
Regardless, screen scraping continues to be popular, a boon for some and an immense frustration for others. Distil has built a much more impenetrable wall between these two camps by providing screen scraper blocking via a SaaS model.
The company claims benefits of not only protecting proprietary content and inventory, but also to provide the server resource savings of blocking resource-intensive bad bots. By preventing bots from being deployed on-site, the site owner also ensures that they can preserve the integrity of their pricing, inventory or other competitive advantages.
Distil was founded two years ago by veterans of a cloud security company. When CEO and co-founder Rami Essaid kept fielding requests for a bot blocker, he researched options and quickly realized the unfulfilled need in the market.
The company is venture-backed, having recently closed a $1.8 million financing round.
Distil sees great potential in the travel sector, which they’ve estimated internally to be a $400 million market opportunity. Some of the scraping problems plaguing the travel industry are, according to the company:
- Loss of Sales and Ancillary Revenue
- Decreased Traffic and Visitor Engagement
- Deflated Brand Appreciation
- Increased Network and Bandwidth Costs
- Increased Latency and Diminished User Experience
Distil is also targeting the Digital Publishing, Directory/Classified, eCommerce, and Social Media/Forums verticals. In aggregate, Distil estimates the market for bot blocking at over $2 billion – especially when considering the enterprise side of the market.
Read on for the Tnooz Q&A with CEO and co-founder Rami Essaid.
What does the competitive landscape for your product look like?
There are currently two existing companies that claim to address content scraping, Siteblackbox and Sentor. They both utilize a hardware-based approach to tackle the problem. They are very difficult to integrate, do not block bots in real-time, slow down a company’s website, and are 3-10x Distil’s cost.
What is your revenue model and strategy for profitability?
Distil uses a SaaS model with a recurring monthly fee. We have two types of customers. The first is small – mid sized inbound customer. This customer type comes through marketing campaigns including email outreach, PPC, Webinars, Social Media maketing, etc, They are very low touch customers that go through automated provisioning and quickly convert after the trial.
The second customer type is the larger enterprise customer that requires an outbound sales effort. Enterprise customers need more hand holding and a longer sales cycle, but they account for much higher revenues.
Distil also has channel partnerships established with Rackspace, Softlayer, and several other small hosting providers that provide inbound leads.
Describe what your start-up does, what problem it solves (differently to what is already out there) and for whom?
Distil helps companies identify and block malicious bots and programs trying to access your webpage and database. Distil makes real-time decisions and seamlessly distinguishes human visitors from web scrapers, with no false positives. Distil also accelerates content through 15 global nodes, improving page load times and reducing server load.
Why should people or companies use your startup?
With the advent of aggregated travel search sites like Kayak, Hipmunk and Expedia, the travel industry has exposed large amounts of pricing data.
Gigabytes of information are available and presented to increasingly price sensitive consumers at the click of a button. In an attempt to win this intense pricing war some travel sites scrape data from both competitor’s and contributor’s sites. This automated scraping leads to competitors duplicating content, confusing customers, and pricing each other out of the market.
Distil helps companies stop this by detecting and preventing malicious web scraping and content theft in real-time.
Other than going viral and receiving mountains of positive PR, what is the strategy for raising awareness and getting customers/users?
We want to bring awareness to the problem, not to our company. Many websites that are suffering from competitive price scraping or data theft are not even aware that it is happening to them.
We continue to publish white papers, case studies, conduct webinars, and speak at conferences to evangelize the problem. Once companies recognize they have an issue, we believe they will choose Distil on their own as the best solution on the market.
How did your initial idea evolve? Were there changes/any pivots along the way? What other options have you considered for the business if the original vision fails?
Originally Distil was founded to help Digital Publishers stop web scrapers from stealing their content. We soon realized that scripts and bots were harming more than just Publishers and so we started targeting other industries as well to help them stop web scraping.
Distil is now in beta with a new product that leverages our anti-bot platform to help companies prevent fraud caused by bots and programs.
Where do you see yourselves in 3 years time, what specific challenges do you hope to have overcome?
Distil’s mission is to make the web more secure. In 3 years time we anticipate a suite of solutions to web companies combat web-scraping, fraud, and other security related issues.
What is wrong with the travel, tourism and hospitality industry that requires another startup to help it out?
The travel industry is at risk of self-cannibalization. Too many websites simply aggregate pricing and content without providing any new features that help drive the industry forward. By protecting pricing and content, we want to help the industry concentrate on building new functionality that improve the user experience, not just fight to be the cheapest.
As digital publishers ourselves, we understand the value of protecting intellectual property and proprietary content. Screen scrapers enable not only shady businesses, but a sort of innovation stagnation that doesn’t allow for much industry evolution.
Protecting content at such an affordable rate has the potential to truly shake things up. If every mid-size publisher begins to protect their sites from scraping, there would be a seismic shift away from aggregators towards the actual content creators.
It will also force those focused on curating content from original publishers to either start contributing original content, develop direct partnerships with content owners, or to close down shop.
The business is also scaleable beyond just the travel vertical, and has potential to disrupt scraping-as-business-model across verticals. If a business can no longer gain inventory from scraping, they will be forced again, just like content curators, to either develop direct relationships with inventory owners (ie. pay them) to develop their own inventory, create their own inventory feeds/change models or close up shop completely.
Having a bad bot banisher is a valuable tool to maintain a defensible competitive advantage, and we’re eager to see just how an affordable bot blocker changing the landscape Web-wide.
Nick Vivion is a writer and strategist. He was a Tnooz reporter and global events lead between August 2012 and July 2015. He was the launch co-founder of Booty's, a global street food restaurant in New Orleans and was recently AVP Operations, North America, at Zomato.