Benét Wilson


Benét J. Wilson is a guest editorial contributor. She runs Aviation Queen, an aviation/travel writing freelance business. A veteran journalist based in Baltimore, Md., Wilson writes on topics including commercial aviation, aircraft manufacturing, airports, security, and the airline passenger experience.

JetBlue Eash Sundaram A chat with JetBlue CIO Eash Sundaram
JetBlue Eash Sundaram

IT operations at major companies are complicated enough. But overseeing IT for a major airline like JetBlue can take it to another …


Airlines are strapped down with massive IT systems that don’t always allow them to be flexible enough to offer a more customer-centric …

beacons airports SITA Amadeus Apple

During a recent trip to Miami International Airport, I had the chance to try out the facility’s app, which is driven by …

routehappy united

United Airlines is the first of several airlines that have agreed to use the “heavy data elements” that have been collected by …


Last September, Joe Leader became chief executive of the Airline Passenger Experience Association (APEX). He has viewed the association, which works with …


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