Josiah Mackenzie

Josiah Mackenzie

Josiah Mackenzie is a contributor to tnooz and works as director of business development at ReviewPro to provide hotel executives with customer insights and business intelligence through online reviews and social media analytics.

ReviewPro reporting provides valuable insight for action in the areas of marketing and PR, quality & operations, sales, revenue & distribution.

By moving social media engagement from a marketing tactic to an operational tool, they are changing the way the hospitality industry can use and profit from the social web.

The social web for hotels in 2012 – high-level marketing trends [Part 3 of 3]

In the first article in this series, we looked at general trends on the social web, the second article talked about trends with reviews and consumer-generated content.


In the first article in this series, we looked at technologies that were important in the past year, and how they might play a big role in the year ahead.


Niels Bohr once said: “Prediction is very difficult, especially if it’s about the future.”

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