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Booking.com driving self-service – chatbot answers almost half of post booking queries

The majority of consumers prefer to use self-service tools when researching travel options, according to a study by online accommodation giant Booking.com. …

 
 
travel innovation

There are some words we use so often that we wear down the lines of the text to tatters, the phonics become …

 
 
magic leap augmented reality

Air New Zealand is partnering with augmented reality spatial computing platform Magic Leap to develop a virtual travel experience to inspire visitors …

 
 
virtual reality

This is a viewpoint from Caroline Camilli Gay, from SITA Lab. “This is the year Virtual Reality goes mainstream” has been the …

 
 
corporate travel

SAP Concur has put together an in-depth report on the factors that will drive corporate travel between today and 2030, including an …

 
 
travel people

This is a roundup of announcements related to people moves and business expansions in travel in June 2018. Thursday 14 June 2018 …

 
 
travel bookings

If consumers are anything to go by, then the top choice of consumer sites offering travel bookings would be Amazon. That’s according …

 
 
click&boat

Boat rental startup Click&Boat has raised €4 million and says it plans to expand globally as well as through acquisition. The fresh …

 
 
booking holdings

Ever wondered how Booking Holdings thinks about acquisitions and growth more widely? It’s recent purchase of tours and activities tech company FareHarbor …

 
 
yotel

Yotel is known for trying different concepts at its hotels. The Yobot, robot to help with luggage, at its New York hotel …

 
 
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